Route & Despatch Coordinator - Weighbridge & Operations

Waste Management; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

WM New Zealand is seeking an organised and solutions-focused Despatch & Weighbridge Coordinator to join our Christchurch team. This role connects customers, drivers and operations to schedule jobs, manage routes and ensure weighbridge movements are accurate and safe.

You'll need experience in despatch or logistics, strong Excel skills, and the ability to work under pressure while keeping a customer-focused mindset.

Qualifications

• Experience in despatch, transport, logistics, fleet coordination or a similar operational role.
• Strong customer service experience and a professional communication style.
• Excellent organisation and time-management skills.
• Resilience to remain calm and make sound decisions under pressure.
• Confidence using Microsoft Office, particularly Excel.
• The ability to learn new systems and operating procedures quickly.
• Strong attention to detail when working with documentation, pricing and operational data.
• The ability to work independently while contributing to a close-knit team.
• A genuine commitment to health, safety and doing things the right way.
• Experience with transport regulations, CRM or operational systems such as Salesforce, Elemos or JDE would be useful, but it isn’t essential.
• Experience within the waste or hazardous materials sector would also be an advantage.

Responsibilities

• Scheduling and allocating daily jobs across our services.
• Monitoring routes and job progress to ensure work is completed safely and on time.
• Responding quickly when jobs are delayed, rejected, reallocated or rescheduled.
• Keeping drivers, customers and internal teams informed of changes or service delays.
• Reviewing routes and identifying opportunities to improve productivity and efficiency.
• Coordinating vehicles and materials moving on and off site through the weighbridge.
• Directing site traffic and helping maintain safe, compliant vehicle movements.
• Checking waste declarations, Safety Data Sheets and other required documentation.
• Completing weighbridge transactions, price checks, financial confirmations and reporting.
• Responding to customer enquiries by phone, email and in person.
• Maintaining accurate records and delivering a high standard of customer service.

Skills

Despatch

Transport

Logistics

Fleet coordination

Tools

Excel

Salesforce

Elemos

JDE

Job description

WM New Zealand is seeking an organised and solutions-focused Despatch & Weighbridge Coordinator to join our Christchurch team. This role connects customers, drivers and operations to schedule jobs, manage routes and ensure weighbridge movements are accurate and safe.

You'll need experience in despatch or logistics, strong Excel skills, and the ability to work under pressure while keeping a customer-focused mindset.