Deskside Support -Whakatane

Talent; Bay of Plenty; Sur place; NZD 65 000 - 101 000; Plein temps

Résumé du poste

Talent in Whakatāne is seeking an IT support specialist to provide hands-on end-user support for hospital staff onsite. The role runs from ASAP through January 2027 with potential extension, offering an attractive daily rate.

You will resolve Windows desktop and hardware issues, support Microsoft 365 apps, manage login/access problems, and log incidents through ServiceNow, collaborating with IT teams to keep users productive.

Qualifications

• Hands-on Windows desktop support experience.
• Experience with Microsoft 365 apps and troubleshooting.
• Familiarity with ITSM platforms such as ServiceNow.

Responsabilités

• Providing Windows desktop and end-user support.
• Troubleshooting laptops, desktops, docking stations, printers and peripherals.
• Supporting Microsoft 365 applications, including Outlook and Teams.
• Resolving user account, login and access issues.
• Logging, prioritising and managing incidents and service requests through ServiceNow.
• Working with other IT teams to escalate complex issues and keep users informed.

Connaissances

Windows support

Microsoft 365

ServiceNow

Communication

Outils

ServiceNow

Description du poste

Whakatāne, Bay of Plenty | Contract until January 2027 | Attractive daily rate

Join our client's IT support team and provide hands-on, face-to-face technical support to hospital staff. This onsite contract offers an ASAP start through to January 2027, with potential extension.

You’ll help keep end-user technology running smoothly, resolving day-to-day issues and providing friendly, practical support in a busy healthcare environment.

What you’ll be doing

• Providing Windows desktop and end-user support.


• Troubleshooting laptops, desktops, docking stations, printers and peripherals.


• Supporting Microsoft 365 applications, including Outlook and Teams.


• Resolving user account, login and access issues.


• Logging, prioritising and managing incidents and service requests through ServiceNow.


• Working with other IT teams to elevate complex issues and keep users informed.

What you’ll bring

• Practical knowledge of Windows environments, Microsoft 365 and hardware troubleshooting.


• Experience resolving account and access issues, ideally using Active Directory.


• Familiarity with ServiceNow or a similar IT service management platform.


• Strong communication and customer service skills, with the ability to explain technical issues clearly.


• The ability to prioritise requests and take ownership through to resolution.

Previous healthcare IT experience would be useful, although candidates from other enterprise support environments are encouraged to apply.

What’s on offer

• An attractive daily rate.


• An ASAP start, with a contract through to January 2027 with potential extension.


• The opportunity to support technology used by frontline healthcare staff.

Location

This role is onsite in Whakatāne. We welcome applications from candidates across the Bay of Plenty who can travel onsite, as well as those willing to relocate or stay locally for the contract.

Only applicants currently based in New Zealand with valid work rights will be considered.