Deskside Engineer

Te Whatu Ora - Health New Zealand; Wellington; On-site; NZD 60,000 - 90,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Deskside Engineer to deploy, configure, maintain and support IT services across hospital and healthcare environments in Aotearoa New Zealand.

You will work with senior engineers to resolve issues, implement new solutions and ensure systems remain secure and available. A current driver licence and willingness to travel between sites are essential.

Qualifications

• Experience deploying, maintaining, and supporting IT services in a technical environment.
• A current full or restricted driver licence is required to travel between sites.
• At least 1 year of operational tasks, troubleshooting issues and following standards.

Responsibilities

• Deploy, configure, maintain and support IT services across hospital and healthcare environments.
• Troubleshoot hardware and software problems to keep systems reliable and available.
• Support implementation of new technology solutions and ongoing service improvements.
• Participate in the on-call pool to provide after-hours technical support when required.

Skills

IT operations

On-site support

Troubleshooting

Technical certifications

Driver's license

Operational tasks

Job description

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As a Deskside Engineer, you will be a hands-on problem solver, helping keep Health NZ's digital workspaces running smoothly and ensuring healthcare teams have the technology they need to deliver quality care. You will be responsible for deploying, configuring, maintaining and supporting a range of technology across hospital and healthcare environments throughout Aotearoa New Zealand. From troubleshooting day-to-day technical issues and resolving hardware and software problems to supporting the implementation of new technology solutions, you will help ensure systems remain reliable, secure and available when they are needed most. Your work will play an important role in minimising disruptions, improving the technology experience for staff and supporting the smooth operation of frontline healthcare services.

Working closely with senior engineers, technical specialists and wider support teams, you will contribute to maintaining a stable and efficient digital environment while identifying opportunities to improve services and resolve recurring technical issues. This is an opportunity to strengthen your technical expertise, develop your problem-solving skills and make a meaningful contribution to the technology that supports healthcare delivery across New Zealand. We are also looking for people to join our Digital Services on-call pool, providing additional technical support outside normal business hours when required. As part of the on-call roster, you will help respond to after-hours issues and support service continuity, ensuring that critical technology services remain available to the teams who depend on them.

About the Team/Service/ Location

This role sits within Health NZ's Digital Operations team, which powers the technology and systems that keep hospitals and health services running smoothly across Aotearoa New Zealand. As a Deskside Engineer, you will play an important role in supporting the technology that clinicians and healthcare staff rely on every day, helping to ensure devices, systems and services remain connected, secure and reliable. Your work will contribute directly to the smooth delivery of healthcare by providing hands-on technical support and ensuring staff have the tools they need to deliver quality care to patients and communities.

Our impact extends beyond individual hospitals and health facilities. We are building strong digital foundations that support communities across Aotearoa through innovation, national standards and reliable technology infrastructure. This role offers an opportunity to be part of a team that helps shape the future of digital health in New Zealand while working across different sites and supporting a diverse range of users and technologies.

About you

You're a hands-on ICT professional who enjoys solving problems, supporting people, and keeping technology running seamlessly. You bring a solid foundation in IT operations and a genuine desire to grow your technical expertise in a fast-paced, meaningful environment.

You will bring:

• Experience deploying, maintaining, and supporting IT services in a technical environment
• A current full or restricted driver licence is required, as the role involves significant travel between sites to provide on-site technical support.
• At least 1 year of experience performing operational tasks, troubleshooting issues, and following technical standards and best practices
• Exposure to resolving technical problems, implementing solutions, and contributing to planning or deployment activities
• A proactive attitude and eagerness to learn, develop, and grow your technical skills
• Relevant technical certifications (preferred but not required) and ITIL or service management certifications are a plus

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HNZ/1952406

Location:

North Island - Wellington - Wellington Central

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Information Technology - Information Technology