Service Desk Analyst

Tribe Group; Wellington; On-site; NZD 48,000 - 60,000; Full time

Job summary

Tribe Group is seeking a capable Level 1 Service Desk professional to support a large and diverse user base in Wellington. You will handle connectivity, hardware, access and day-to-day IT issues as the first point of contact via phone, email, and service management systems.

Log and track incidents, elevate when needed, and contribute to knowledge articles and docs. A recent start to join a busy, collaborative team in a well-established New Zealand organisation.

Qualifications

• At least 1 year of Level 1 Service Desk or IT support experience in a commercial environment.
• Confident troubleshooting skills across laptops, printers, mobile devices and network access.
• Experience managing password resets, user access and common technical requests.
• Clear, professional communication and a patient, customer-focused approach.
• Reliability, consistency and a positive team mindset in a high-volume environment.

Responsibilities

• Provide Level 1 technical support across connectivity, hardware, access and day-to-day IT issues.
• Act as the first point of contact for users via phone, email and service management systems.
• Log, track and elevate incidents accurately while keeping users informed throughout.
• Contribute to service desk documentation, processes and knowledge articles.

Job description

• Join a well-established New Zealand organisation supporting a large and diverse user base.
• Provide Level 1 technical support across connectivity, hardware, access and day-to-day IT issues.
• Act as the first point of contact for users via phone, email and service management systems.
• Log, track and elevate incidents accurately while keeping users informed throughout.
• Contribute to service desk documentation, processes and knowledge articles.

About The Opportunity

• Join a well-established New Zealand organisation supporting a large and diverse user base.
• Provide Level 1 technical support across connectivity, hardware, access and day-to-day IT issues.
• Act as the first point of contact for users via phone, email and service management systems.
• Log, track and elevate incidents accurately while keeping users informed throughout.
• Contribute to service desk documentation, processes and knowledge articles.

What You’ll Bring

• At least 1 year of Level 1 Service Desk or IT support experience in a commercial environment.
• Confident troubleshooting skills across laptops, printers, mobile devices and network access.
• Experience managing password resets, user access and common technical requests.
• Clear, professional communication and a patient, customer-focused approach.
• Reliability, consistency and a positive team mindset in a high-volume environment.

What’s On Offer

• An immediate-start temporary contract with a respected New Zealand organisation.
• Hands-on experience across a broad range of Level 1 technical support issues.
• A busy environment where you can build your troubleshooting and service desk capability.
• A collaborative, service-focused team with strong processes and support.