IT Support (fixed term)

Franklin Vets; Pukekohe; On-site; NZD 39,000 - 52,000; Part time

Job summary

Franklin Vets is a progressive veterinary practice supporting 16 locations across South Auckland, North Waikato and Coromandel. We’re seeking an capable IT Support professional to keep 300+ staff connected and productive across multiple clinics on a fixed-term, part-time basis.

Join a small IT team focused on helpdesk, SharePoint/Teams, onboarding, and proactive system improvements. The role involves 3–4 days per week, on-site at clinics, with some travel and a NZ driver’s license required.

Qualifications

• 1st line IT support experience across multi-site environments.
• Strong Microsoft 365 capability and helpdesk skills.
• Experience with SharePoint/Teams/Outlook/Forms and related tooling.
• Wifi, device provisioning, licensing, and access control knowledge.

Responsibilities

• Be the first point of contact for day-to-day IT support queries.
• Log, triage, and resolve tickets via the IT helpdesk system.
• Manage SharePoint, Teams, Outlook, Forms, and user access.
• Coordinate with third-party suppliers to troubleshoot issues.
• Onboard/offboard users and manage hardware provisioning.

Skills

IT support L1

Microsoft 365

Helpdesk

Communication

Team player

Driver's license

Multi-site experience

Tools

SharePoint

Teams

Outlook

Forms

Ezyvet

InfoVet

Smartflow

Job description

Fixed-term (4–6 months) | Part-time (4-5 days per week)

Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology.We also provide back office support to 5 clinics for The Vet Centre in Northland.

We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements.

You’ll play a critical role in keeping our people connected, productive, and supported every day.

Why You’ll Love Working Here

• Make an Impact:Support 300+ users, ensuring they have the tools and know-how to succeed.
• Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems.
• Team Spirit:Work with a small but mighty IT team that values collaboration, communication, and continuous improvement.

What You’ll Do

Front-Line IT Support & Helpdesk

• Be the first point of contact for day-to-day IT support queries
• Log, triage, and resolve tickets through the IT helpdesk system
• Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access
• Coordinate with third party suppliers to troubleshoot issues

Microsoft 365 Onboarding & Offboarding

• Set up new users across Franklin Vets systems
• Coordinate new hardware provisioning, installation and configuration
• Maintain internal IT documentation
• Manage user offboarding by removing access and disabling accounts across key systems
• Manage licensing, permissions, and access controls to ensure data security.

Hardware

• Set up and configure laptops and PCs
• Visit clinics to set-up and configure printers, and other IT equipment

Projects & Implementation

• Support and manage specific IT projects and technology rollouts as they arise
• Work closely with internal stakeholders to ensure smooth adoption and minimal disruption

What We’re Looking For

• Experienced Level 1 IT support person
• Excellent communication skills – patient, approachable, and calm under pressure
• Comfortable managing both incident tickets and structured IT project work
• A natural problem-solver who shows ownership and initiative
• A genuine team player who enjoys collaborating and learning
• A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary
• Experience with Ezyvet, InfoVet, or Smartflow would be advantageous
• Previous experience in a multi-site or distributed environment