Customer & Web Services Specialist

Ideal Electrical Suppliers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and professional dev.

Supportive and collaborative team

Job summary

Ideal Electrical Suppliers in New Zealand is seeking a friendly, capable Customer and Web Services Agent to be a key contact for our customers. You will provide high-quality service, respond to enquiries, support customers using online services, and help ensure every interaction is professional and efficient.

You will work closely with branches, the Category & Procurement Team, the Digital team and the Distribution Centre to resolve issues and identify opportunities to improve our processes and

Qualifications

• Previous experience in a customer service or similar service-focused role.
• Strong communication and interpersonal skills, with the ability to deal professionally with customers and internal stakeholders.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and follow issues through to resolution.
• High level of accuracy and attention to detail.
• Confident using business systems and technology, with the ability to learn new systems and processes.
• Ability to work effectively in a fast-paced environment while maintaining a consistent level of service.

Responsibilities

• Provide responsive, professional and solutions-focused support to branches and customers across phone, email and other approved channels.
• Assist customers and branches with Webshop queries, access and general navigation, resolving issues where possible.
• Ensure all customer interactions are handled in a professional, timely and consistent manner, in line with agreed service standards.
• Escalate issues requiring specialist support to the appropriate team and maintain ownership of the enquiry through to resolution.
• Process customer access requests in accordance with approved procedures and ensure access is provided accurately and within appropriate timeframes.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Tech-savvy

Job description

Ideal Electrical Suppliers in New Zealand is seeking a friendly, capable Customer and Web Services Agent to be a key contact for our customers. You will provide high-quality service, respond to enquiries, support customers using online services, and help ensure every interaction is professional and efficient.

You will work closely with branches, the Category & Procurement Team, the Digital team and the Distribution Centre to resolve issues and identify opportunities to improve our processes and