Customer Support Agent - Part-time

Placements24; Queenstown; On-site; NZD 9,000 - 13,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Employee discount on store merchandise

Opportunity to gain customer service经验

Job summary

Placements24 is seeking a friendly Customer Support Agent for a boutique local retailer in Queenstown. You will be the first point of contact for customers, handling inquiries, processing purchases, returns, and exchanges, both in-store and over the phone.

This part-time role offers flexible hours, a supportive team, employee discounts, and opportunities to gain retail service experience while contributing to customer satisfaction.

Qualifications

• Experience in customer service or retail is preferred.
• Excellent verbal communication and interpersonal skills.
• Able to work in a team and independently, with reliable punctuality.

Responsibilities

• Answer customer questions about products, services, and store policies in a friendly and professional manner.
• Assist customers with purchases, returns, and exchanges.
• Resolve customer complaints and issues efficiently and effectively.
• Provide information about store promotions and loyalty programs.
• Process customer transactions accurately using the POS system.
• Maintain a clean and organized store environment.
• Gather customer feedback and report it to management.
• Support the sales team by providing excellent customer service.

Skills

Customer service

Communication skills

Empathy

Team work

POS systems

Tools

POS system

Job description

About the Role

Our client, a boutique local retailer, is seeking a friendly and reliable Customer Support Agent to assist their customers in Queenstown, Eastern Cape. This is a part-time position, perfect for individuals seeking flexible working hours who have a passion for customer service. You will be the first point of contact for customers, answering inquiries, resolving issues, and ensuring a positive shopping experience both in-store and over the phone. We are looking for someone with excellent communication skills, a patient demeanor, and a willingness to learn about our products. This role offers a great opportunity to be part of a community-focused business and contribute directly to customer satisfaction. Your presence at the retail location is essential for providing immediate customer assistance.

Key Responsibilities

• Answer customer questions about products, services, and store policies in a friendly and professional manner.
• Assist customers with purchases, returns, and exchanges.
• Resolve customer complaints and issues efficiently and effectively.
• Provide information about store promotions and loyalty programs.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Maintain a clean and organized store environment.
• Gather customer feedback and report it to management.
• Support the sales team by providing excellent customer service.

Requirements

• Previous experience in customer service or retail is an advantage.
• Excellent verbal communication and interpersonal skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively in a team and independently.
• Basic computer proficiency and ability to learn POS systems.
• Reliable and punctual with a strong work ethic.
• Availability to work flexible part-time hours, including weekends and some evenings as required.
• Residing in or near Queenstown, Eastern Cape is preferred.
• Must be at least 18 years of age.

Benefits

• Competitive hourly wage plus potential for tips or bonuses.
• Flexible part-time work schedule.
• Employee discount on store merchandise.
• Opportunity to gain customer service experience in a retail setting.
• Friendly and supportive work environment.
• Direct contribution to customer satisfaction for a local business.