Customer Specialist - Wanganui Advice Centre

ASB Bank Limited; Whanganui; Sur place; NZD 32 000 - 34 000; Temps partiel

Résumé du poste

ASB Bank in Whanganui is seeking a Customer Specialist for a permanent part-time role, Monday to Friday, 8:15am to 2:30pm. You’ll greet customers, understand their needs and provide simple banking solutions, guiding them to digital tools where helpful.

You’ll help customers navigate everyday banking with care, build relationships and work with a supportive team. No banking experience is required; strong customer service and communication skills are key, plus a willingness to learn.

Qualifications

• Strong customer service experience and excellent communication skills.
• Comfortable using digital tools and helping customers navigate online banking.
• Proactive, positive and customer-focused approach.
• Able to listen, ask questions and identify what matters to the customer.

Responsabilités

• Be the first point of contact for customers at the branch.
• Understand customer needs and provide simple, effective banking solutions.
• Guide customers to ASB’s digital and self-service tools.
• Refer more complex needs to the appropriate specialist.

Connaissances

Customer service

Communication skills

Digital literacy

Problem solving

Team player

Active listening

Learner mindset

Description du poste

Permanent part-time | Monday to Friday | 8:15am to 2:30pm

At ASB, we’re all about creating unbeatable customer experiences, and we’re looking for a Customer Specialist to join our team at our Wanganui branch.

This is a great opportunity for someone who enjoys connecting with people, solving problems and helping customers feel confident with their everyday banking.

The role

As a Customer Specialist, you’ll often be the first point of contact for our customers. You’ll take the time to understand what they need, provide simple and easy solutions, and connect them with the right specialist when their needs are more complex.

You’ll also help customers get the most out of ASB’s digital and self-service tools, making their banking easier and giving them confidence to manage their finances in the way that works best for them.

This is a permanent part-time position working Monday to Friday, 8:15am to 2:30pm.

What you’ll bring

We’re looking for someone who:

• Loves delivering great customer service and building genuine connections
• Is confident communicating with people from a wide range of backgrounds
• Has a proactive, positive and customer-focused approach
• Is comfortable using technology and helping others navigate digital solutions
• Can listen, ask the right questions and identify what matters to the customer
• Enjoys being part of a supportive team and is keen to continue learning and growing

You don’t need banking experience to be successful. Strong customer service experience, great communication skills and a willingness to learn will set you up well for this opportunity.

Our values

Our values are at the heart of how we work at ASB. Care, Courage and Curiosity guide how we show up for our customers, our communities and each other.

• Care by taking the time to understand our customers and what matters to them.
• Courage by taking ownership, speaking up and doing the right thing.
• Curiosity by asking great questions, embracing new ways of working and always looking for opportunities to learn and grow.

If these values resonate with you and you genuinely enjoy helping people, you’ll feel right at home in our team.

What’s in it for you?

At ASB, you’ll be supported to grow your skills and build your career, with hands-on training and a variety of career pathways available across the bank.

You’ll also have access to a range of benefits available to our permanent employees, including banking, insurance and leave benefits.

If you’re passionate about helping customers and looking for a part-time opportunity that offers consistent weekday hours, we’d love to hear from you.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.