Customer Specialist - Rotorua Advice Centre

ASB Bank; Rotorua; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and benefits

Staff banking benefits and discounts

Health, Life and Income Protection

Ongoing training and development

Career progression opportunities

Volunteer and wellbeing leave

Supportive and diverse team

One step ahead for New Zealanders

Job summary

ASB Bank in Rotorua is hiring a Customer Specialist to be the first point of contact for customers, assisting with everyday banking needs and enquiries. You will help customers navigate digital options and connect them with the right banking solutions.

The role is full-time (40 hours per week) on a permanent basis, across Monday to Friday, based at the Rotorua Advice Centre. You’ll thrive in a customer-first environment and enjoy supporting the local community.

Qualifications

• Experience in customer-facing environments such as retail, hospitality, banking, reception, tourism, contact centres or similar.
• Passion for helping people and building strong relationships.
• Confident communication with customers from diverse backgrounds.
• Proactive, positive and solutions-focused mindset.
• Strong attention to detail and ability to manage multiple priorities.
• Willingness to learn and embrace new technology.
• Collaborative and supportive team player.

Responsibilities

• Be the first point of contact for customers, assisting with a broad range of everyday banking needs and inquiries.
• Help customers navigate ASB's digital and self-service options with confidence.
• Build trusted relationships and connect customers with suitable banking solutions.
• Contribute to a positive team culture and deliver exceptional customer experiences daily.

Skills

Customer-facing

People-oriented

Communication

Proactive mindset

Attention to detail

Tech openness

Team collaboration

Job description

At ASB, the customer is at the heart of everything we do. We're proud to be part of the Rotorua community, helping local people, whānau and businesses achieve their goals and get one step ahead.

Rotorua is a vibrant and diverse community known for its strong sense of connection, rich culture, and welcoming spirit. As a Customer Specialist, you'll have the opportunity to build meaningful relationships with customers from all walks of life, supporting them through important financial moments and helping them make confident decisions about their future.

Our Advice Centres play a vital role in the communities they serve. Whether you're supporting a local family with their everyday banking, helping customers with their financial needs, or guiding them toward digital banking solutions, you'll be making a real difference in the community you call home.

Te tūranga | The role

We have an exciting opportunity for a full-time Customer Specialist to join our friendly and supportive Rotorua Advice Centre team, working 40 hours per week on a permanent basis.

As a Customer Specialist, you'll be the first point of contact for many of our customers, assisting them with a broad range of everyday banking needs and enquiries. You'll take the time to understand what matters most to each customer, build trusted relationships, and connect them with the right banking solutions to help achieve their goals.

You'll also play an important role in helping customers confidently navigate ASB's digital and self-service banking options, ensuring they have the knowledge and support to bank in a way that works best for them.

No two days are the same. You'll be supporting customers across a variety of banking enquiries while contributing to a positive team culture and delivering exceptional customer experiences every day.

This is a full-time role working 40 hours per week on a roster across Monday to Friday.

Ō pūkenga | About you

We're looking for someone who enjoys connecting with people, learns quickly, and thrives in a customer-focused environment.

You’ll Bring

• Experience in customer-facing environments such as retail, hospitality, banking, reception, tourism, contact centres or similar
• A genuine passion for helping people and building strong relationships
• Confidence communicating with customers from a wide range of backgrounds
• A proactive, positive and solutions-focused mindset
• Strong attention to detail and the ability to manage multiple priorities
• A willingness to learn and embrace new technology
• A collaborative approach and desire to contribute to a supportive team environment

Most importantly, you'll be passionate about delivering exceptional customer experiences and creating positive outcomes for the people in your community.

What’s in it for you?

This is a fantastic opportunity to build your career with one of New Zealand's leading banks while making a meaningful impact in the Rotorua community.

At ASB You’ll Enjoy

• Competitive salary and benefits
• Exclusive staff banking benefits and discounts
• Health, Life and Income Protection Insurance benefits
• Ongoing training, coaching and development
• Career progression opportunities across the wider bank
• Volunteer and wellbeing leave options
• A supportive, inclusive and diverse team environment
• The opportunity to work for an organisation committed to helping New Zealanders get one step ahead

Our Values

At ASB, our values of Care, Courage and Curiosity guide everything we do. They shape how we support our customers, work together as a team, and contribute to the communities we serve.

If you're passionate about people, love building relationships, and are looking for a permanent opportunity to grow your career with ASB, we'd love to hear from you.