Customer Specialist - North Wharf Advice Centre

ASB Bank; Auckland; Hybrid; NZD 52,000 - 67,000; Full time

Benefits offered by this job

Competitive market salary

Staff Banking Benefits

Health, Life and Income Protection

Dynamic team environment

Job summary

ASB Bank's North Wharf Advice Centre in Auckland is seeking a Customer Specialist for a permanent, full-time role. You’ll assist customers with a broad range of banking queries and help them feel confident using digital options, in a busy, welcoming environment.

This position suits someone who enjoys connecting with people, thrives in a fast-paced setting and wants a career in banking. Previous banking experience isn’t essential, just a passion for service and a readiness to learn.

Qualifications

• Brings a genuine passion for delivering great customer experiences.
• Confident in building relationships with people from diverse backgrounds.
• Can learn quickly and adapt in a busy environment.
• Comfortable asking questions to understand customer needs and educate on options.
• Available to work shifts across Monday to Friday.
• Strong customer service mindset, curiosity and willingness to learn.

Responsibilities

• Support customers with a broad range of banking queries and requests.
• Help customers understand and feel confident using digital and self-service banking options.
• Engage with a diverse customer base and identify banking solutions that fit their needs.
• Contribute to a friendly, efficient Advice Centre environment.

Skills

Customer service

Relationship building

Communication

Adaptability

Job description

Customer Specialist - North Wharf Advice Centre

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are going through an exciting period of transformation as we continue to deliver innovative, personalised and convenient solutions for our customers.

We have an awesome opportunity for a Customer Specialist to join the friendly team at our North Wharf Advice Centre, Auckland.

This is a permanent, full-time position, across Monday to Friday.

As a Customer Specialist, you’ll support customers with a broad range of banking queries and requests. With ASB offering a range of innovative digital banking solutions, you’ll also play an important role in helping customers understand and feel confident using the different banking options available to them.

No two days are quite the same. You’ll be connecting with a wide range of customers, asking the right questions to understand their needs and helping them find the banking solutions that work best for them.

This opportunity will suit someone who genuinely enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a career in banking.

We’re looking for someone who:

• Brings a genuine passion for delivering great customer experiences
• Is confident building relationships and connecting with people from all walks of life
• Can learn quickly, adapt and respond positively in a busy environment
• Is comfortable asking questions to understand what customers really need
• Has the confidence to educate customers on digital and self-service banking options
• Available to work shifts across Monday to Friday
• Is keen to learn, develop and build their career with ASB

Previous banking experience isn’t essential. Strong customer service experience, curiosity and a willingness to learn will set you up well.

What's in it for you:

This is a great opportunity to join our Advice Centre network and build a career that can take you in multiple directions across ASB.

You’ll join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• A dynamic and supportive team environment

Successful candidates will be required to undertake several pre-employment checks which will include, but are not limited to, Police Check, Credit Check, AML Compliance and verification of qualifications, and may include checks both here in New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.