Customer Specialist - Manukau Advice Centre

ASB Bank; Ōtara-Papatoetoe; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Staff Banking Benefits

Health Insurance

Life Insurance

Income Protection

Job summary

ASB Bank is seeking a Customer Specialist for our Manukau City Advice Centre. This permanent, full-time role involves helping customers with a broad range of banking queries and guiding them in using digital banking options.

You’ll connect with diverse customers, learn quickly, and adapt in a busy, customer-facing environment. We value genuine passion for delivering great experiences, relationship-building skills, and the ability to educate customers on digital tools.

Qualifications

• Strong customer service experience and a willingness to learn.
• Curiosity and proactive approach in a busy environment.
• Confidence in educating customers on digital and self-service banking options.
• Ability to build rapport with customers from diverse backgrounds.

Responsibilities

• Assist customers with a broad range of banking queries.
• Promote and explain digital and self-service banking options to customers.
• Support customers in understanding banking solutions that best meet their needs.
• Be flexible with rostered shifts across Monday to Sunday.

Skills

Customer service

Communication

Relationship building

Digital banking

Job description

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are going through an exciting period of transformation as we continue to deliver innovative, personalised and convenient solutions for our customers.

We have an awesome opportunity for a Customer Specialist to join the friendly team at our Manukau City Advice Centre.

This is a permanent, full-time position. As Manukau City operates seven days a week, we’re looking for someone who can be flexible with their working hours and available to work rostered shifts across Monday to Sunday.

As a Customer Specialist, you’ll support customers with a broad range of banking queries and requests. With ASB offering a range of innovative digital banking solutions, you’ll also play an important role in helping customers understand and feel confident using the different banking options available to them.

No two days are quite the same. You’ll be connecting with a wide range of customers, asking the right questions to understand their needs and helping them find the banking solutions that work best for them.

This opportunity will suit someone who genuinely enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a career in banking.

We’re looking for someone who:

• Brings a genuine passion for delivering great customer experiences
• Is confident building relationships and connecting with people from all walks of life
• Can learn quickly, adapt and respond positively in a busy environment
• Is comfortable asking questions to understand what customers really need
• Has the confidence to educate customers on digital and self-service banking options
• Is flexible and available to work rostered shifts across seven days, Monday to Sunday
• Is keen to learn, develop and build their career with ASB

Previous banking experience isn’t essential. Strong customer service experience, curiosity and a willingness to learn will set you up well.

What's in it for you:

This is a great opportunity to join our Advice Centre network and build a career that can take you in multiple directions across ASB.

You’ll join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• A dynamic and supportive team environment

Successful candidates will be required to undertake several pre-employment checks which will include, but are not limited to, Police Check, Credit Check, AML Compliance and verification of qualifications, and may include checks both here in New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.