Customer Specialist - Rolleston Square

ASB Bank; Rolleston; On-site; NZD 24,000 - 28,000; Part time

Job summary

ASB Bank in Rolleston is seeking a Customer Specialist for a permanent part-time role, 24 hours per week across Tue, Wed, Thu. You’ll be the first point of contact for customers, understand needs, and provide simple solutions while guiding them to ASB’s digital tools.

Join a supportive team and help customers feel confident with everyday banking. Strong customer service, clear communication, and a willingness to learn are essential, with a focus on building genuine connections and delivering

Qualifications

• Strong customer service experience and a friendly, professional manner.
• Confidence communicating with customers from diverse backgrounds.
• Willingness to learn and adapt to new digital tools.

Responsibilities

• Be the first point of contact for customers with a warm, helpful approach.
• Identify customer needs and provide simple solutions or connect to the right specialist.
• Encourage use of ASB's digital and self-service tools to improve banking ease.

Skills

Customer service

Communication

Digital literacy

Problem solving

Job description

Permanent part-time | 24 hours per week | Tuesday, Wednesday & Thursday

At ASB, we’re all about creating unbeatable customer experiences, and we’re looking for a Customer Specialist to join our team at Rolleston Square.

This is a great opportunity for someone who enjoys connecting with people, solving problems and helping customers feel confident with their everyday banking.

The role

As a Customer Specialist, you’ll often be the first point of contact for our customers. You’ll take the time to understand what they need, provide simple and easy solutions, and connect them with the right specialist when their needs are more complex.

You’ll also help customers get the most out of ASB’s digital and self-service tools, making their banking easier and giving them confidence to manage their finances in the way that works best for them.

This is a permanent part-time position working 24 hours per week across three full days: Tuesday, Wednesday and Thursday.

What you’ll bring

We’re Looking For Someone Who

• Loves delivering great customer service and building genuine connections
• Is confident communicating with people from a wide range of backgrounds
• Has a proactive, positive and customer-focused approach
• Is comfortable using technology and helping others navigate digital solutions
• Can listen, ask the right questions and identify what matters to the customer
• Enjoys working as part of a supportive team and is keen to continue learning and growing

You don’t need banking experience to be successful. Strong customer service experience, great communication skills and a willingness to learn will set you up well for this opportunity.

Our values

Our values are at the heart of how we work at ASB. Care, Courage and Curiosity guide how we show up for our customers, our communities and each other.

• Care by taking the time to understand our customers and what matters to them.
• Courage by taking ownership, speaking up and doing the right thing.
• Curiosity by asking great questions, embracing new ways of working and always looking for opportunities to learn and grow.

If these values resonate with you and you genuinely enjoy helping people, you’ll feel right at home in our team.

What’s in it for you?

At ASB, you’ll be supported to grow your skills and build your career, with hands‑on training and a variety of career pathways available across the bank. Permanent employees also have access to a range of benefits including banking, insurance and leave benefits.

If you’re passionate about helping customers and are looking for a permanent part-time opportunity working Tuesday to Thursday,