Banking Customer Specialist (Part-Time, Tue-Thu)

ASB Bank; Rolleston; On-site; NZD 24,000 - 28,000; Part time

Job summary

ASB Bank in Rolleston is seeking a Customer Specialist for a permanent part-time role, 24 hours per week across Tue, Wed, Thu. You’ll be the first point of contact for customers, understand needs, and provide simple solutions while guiding them to ASB’s digital tools.

Join a supportive team and help customers feel confident with everyday banking. Strong customer service, clear communication, and a willingness to learn are essential, with a focus on building genuine connections and delivering

Qualifications

• Strong customer service experience and a friendly, professional manner.
• Confidence communicating with customers from diverse backgrounds.
• Willingness to learn and adapt to new digital tools.

Responsibilities

• Be the first point of contact for customers with a warm, helpful approach.
• Identify customer needs and provide simple solutions or connect to the right specialist.
• Encourage use of ASB's digital and self-service tools to improve banking ease.

Skills

Customer service

Communication

Digital literacy

Problem solving

Job description

ASB Bank in Rolleston is seeking a Customer Specialist for a permanent part-time role, 24 hours per week across Tue, Wed, Thu. You’ll be the first point of contact for customers, understand needs, and provide simple solutions while guiding them to ASB’s digital tools.

Join a supportive team and help customers feel confident with everyday banking. Strong customer service, clear communication, and a willingness to learn are essential, with a focus on building genuine connections and delivering