Part-Time Customer Specialist – Digital Banking Help

ASB Bank; Rolleston; On-site; NZD 34,000 - 60,000; Part time

Benefits offered by this job

Leave benefits

Banking benefits

Insurance options

Job summary

ASB Bank in Rolleston is seeking a Customer Specialist to be the first point of contact for customers, helping them with everyday banking and guiding them to the right digital and self‑service tools.

You’ll work 24 hours per week across Tuesday, Wednesday and Thursday, with a strong focus on delivering great service, building connections and supporting customers as they navigate banking options.

Qualifications

• Strong customer service mindset and ability to build genuine connections.
• Confident communication with people from diverse backgrounds.
• Proactive, positive and customer‑focused approach.
• Comfortable using technology and guiding others in digital tools.
• Ability to listen, ask questions and identify what matters to customers.

Responsibilities

• Be the first point of contact for customers and provide simple solutions.
• Guide customers to ASB’s digital and self‑service tools and connect complex needs to specialists.

Skills

Customer service

Communication skills

Proactive approach

Tech savvy

Active listening

Team player

Willingness to learn

Job description

ASB Bank in Rolleston is seeking a Customer Specialist to be the first point of contact for customers, helping them with everyday banking and guiding them to the right digital and self‑service tools.

You’ll work 24 hours per week across Tuesday, Wednesday and Thursday, with a strong focus on delivering great service, building connections and supporting customers as they navigate banking options.