Customer Services Supervisor

Foodstuffs South Island Limited; Queenstown; On-site; NZD 55,000 - 65,000; Full time

Job summary

PAK’nSAVE Queenstown, part of Foodstuffs South Island Limited, seeks a talented supervisor to support the Customer Services Manager and ensure an excellent shopping experience. You will supervise and train staff in a busy retail environment and must be available for full-time hours, including weekends.

The position requires at least six months supervising checkout or retail work handling alcohol, and possession or eligibility for Liquor Controllers and General Managers certificates.

Qualifications

• Experience supervising checkout or retail staff.
• Minimum six months experience handling the sale of alcohol.
• Hold or be eligible to obtain Liquor Controllers Certificate and General Managers Certificate.

Responsibilities

• Assist with management of the checkout area, ensuring great customer service that is friendly, fast, efficient and accurate.
• Assist with team training and development needs.
• Actively promoting health and safety and food safety initiatives throughout the department.
• Ensure correct processes are followed for the sale and supply of age restricted products.

Skills

Customer service

Supervisor experience

People skills

Education

Liquor Controllers Certificate

General Managers Certificate

Job description

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PAK’nSAVE Queenstown offer great working conditions, a supportive management structure, and personal development opportunities.

We are looking for a talented and experienced supervisor who has a flare for customer service and the passion to assist the Customer Services Manager to ensure that our store delivers the best customer shopping experience possible. You will have experience supervising and training staff within a busy retail or supermarket environment.

You will need to be available to work full-time, 45 hours per week and the roster includes weekends.

The hours of work are:

Monday - 12:45 -10:15 pm

Thursday – 12:45 – 10:15 pm

Friday – 12:45 – 10:15 pm

Saturday – 12:45 – 10:15 pm

Sunday – 12:45 – 10:15 pm

The successful candidate will:

• Be an experienced checkout or retail supervisor with a minimum of six months experience handling the sale of alcohol.
• Hold a valid Liquor Controllers Certificate and a General Managers Certificate or be eligible to obtain these.
• Motivated and driven by helping other team members to exceed their expectations
• Be a people person with a focus on delivering a superior customer experience
• Be An outstanding communicator who can remain calm and confident in high pressure situations.

Key responsibilities of this position include, but are not limited to:

• Assisting with management of the checkout area, ensuring great customer service that is friendly, fast, efficient and accurate
• Assisting with team training and development needs
• Actively promoting health and safety and food safety initiatives throughout the department
• Ensuring correct processes are followed for the sale and supply of age restricted products

Applicants must have New Zealand Citizenship, New Zealand Residency, or a valid New Zealand Work Visa.