Revenue Recovery Officer

New Zealand Couriers Limited; Hamilton; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative team culture

Job summary

New Zealand Couriers is seeking a Revenue Recovery Officer for our Hamilton branch to identify underticketed freight, protect revenue, and support service excellence across the network.

This full-time role operates Monday to Friday, 11:30am–8pm, requiring strong attention to detail and accuracy. You will work closely with the operations team to ensure revenue recovery activities are recorded and processed efficiently.

Qualifications

• Strong attention to detail and accuracy.
• Comfortable lifting up to 25kg.
• Good communication with internal teams.
• Self-motivated with initiative.
• Able to handle changing priorities.
• Willingness to learn and contribute to improvements.

Responsibilities

• Identify, capture, and process underticketed freight.
• Maintain high data accuracy for revenue recovery activities.
• Keep depot areas clean, safe, and professional.
• Follow company procedures to ensure service excellence.
• Carry out additional duties to support operational requirements.

Skills

Attention to detail

Lifting up to 25kg

Good communication

Self-motivated

Team player

Accountability

Willingness to learn

Job description

Career Opportunities: Revenue Recovery Officer (17280)

At New Zealand Couriers, we keep New Zealand businesses moving. As one of the country’s leading courier and logistics providers, we’re proud of our strong customer relationships, nationwide network, and commitment to operational excellence. Our people are at the heart of what we do, and we’re focused on building a safe, efficient, and high-performing operation that supports our customers and contractors every day.

We are seeking a detail-focused and motivated Revenue Recovery Officer to join our Hamilton team. This role will play a key part in ensuring freight is accurately assessed and underticketed items are identified and processed correctly, protecting revenue and supporting service excellence across the network.

The Role

Based at our Hamilton branch, the Revenue Recovery Officer role will be hands-on, and fast paced. It is an operational role where accuracy, consistency, and attention to detail are essential. You will work closely with the operations team to ensure all underticketed freight is captured, recorded, and actioned in a timely manner, while maintaining high standards of professionalism and operational discipline.

This is a full time position working Monday to Friday - 11:30am to 8pm.

What you’ll be doing

• Accurately identify, capture, and process underticketed freight
• Maintain high levels of data accuracy in recording revenue recovery activity
• Ensure depot areas are maintained to a clean, safe, and professional standard
• Follow company procedures to ensure service excellence is consistently delivered
• Carry out additional duties as directed to support operational requirements

What we’re looking for

• Strong attention to detail and commitment to accuracy
• Comfortable lifting within your capability (our freight can be up to 25kg)
• Good communication skills when dealing with internal teams and stakeholders
• Self-motivated with the ability to use initiative in a fast-paced environment
• Positive, adaptable team player who can manage changing priorities
• Strong sense of accountability and pride in delivering quality work
• Willingness to learn and contribute to continuous improvement

What can we offer?

• A hardworking team dedicated to shared goals
• Career development opportunities across the Freightways group of companies

Be a part of a team, whose values attract people who are hardworking, have integrity, a strong customer focus, and are passionate about success.

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do and are driven to get things done.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.