Customer Services & Installations Scheduler

Russells Curtains & Blinds; Nelson; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Visible impact

Job summary

Russell's Curtains & Blinds is looking for a Customer Services Coordinator in Nelson to ensure customers, installers, suppliers and internal teams stay informed and coordinated throughout the journey. You will manage order follow-through, scheduling, and proactive progress updates to deliver outstanding service.

The role requires organisation, ownership, problem-solving, and attention to detail while juggling multiple priorities.

Qualifications

• Highly organised and thrives on planning and coordination.
• Takes ownership and follows tasks through to completion.
• Enjoys solving problems and finding practical solutions.
• Can confidently manage competing priorities.
• Excellent communication skills and builds strong working relationships.
• Pays close attention to detail and takes pride in accuracy.
• Works well within a team while also being self-motivated.
• Customer service or administration experience preferred but not essential.

Responsibilities

• Coordinating customer orders from confirmation through to installation.
• Scheduling and managing installation appointments.
• Communicating proactively with customers regarding progress and timelines.
• Working closely with installers, production teams, and suppliers.
• Supporting the Customer Resolution Team to achieve positive outcomes.
• Identifying issues early and helping find practical solutions.
• Ensuring information is accurate, up to date, and actioned promptly.
• Contributing to continuous improvement across our customer service processes.

Job description

Russell's Curtains & Blinds is looking for a Customer Services Coordinator in Nelson to ensure customers, installers, suppliers and internal teams stay informed and coordinated throughout the journey. You will manage order follow-through, scheduling, and proactive progress updates to deliver outstanding service.

The role requires organisation, ownership, problem-solving, and attention to detail while juggling multiple priorities.