Customer Services Coordinator

Russells Curtains & Blinds; Nelson; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Visible impact

Job summary

Russell's Curtains & Blinds is looking for a Customer Services Coordinator in Nelson to ensure customers, installers, suppliers and internal teams stay informed and coordinated throughout the journey. You will manage order follow-through, scheduling, and proactive progress updates to deliver outstanding service.

The role requires organisation, ownership, problem-solving, and attention to detail while juggling multiple priorities.

Qualifications

• Highly organised and thrives on planning and coordination.
• Takes ownership and follows tasks through to completion.
• Enjoys solving problems and finding practical solutions.
• Can confidently manage competing priorities.
• Excellent communication skills and builds strong working relationships.
• Pays close attention to detail and takes pride in accuracy.
• Works well within a team while also being self-motivated.
• Customer service or administration experience preferred but not essential.

Responsibilities

• Coordinating customer orders from confirmation through to installation.
• Scheduling and managing installation appointments.
• Communicating proactively with customers regarding progress and timelines.
• Working closely with installers, production teams, and suppliers.
• Supporting the Customer Resolution Team to achieve positive outcomes.
• Identifying issues early and helping find practical solutions.
• Ensuring information is accurate, up to date, and actioned promptly.
• Contributing to continuous improvement across our customer service processes.

Job description

Join our team as Customer Services - Coordinator

Are you someone who thrives in fast-paced environments, loves helping people, and is a great planner and scheduler who enjoys keeping things organised and running smoothly? If so, we have an exciting opportunity tailor-made for you!

Who we are:

Russell's Curtains & Blinds is a proudly family-owned New Zealand business with ambitious growth plans and a reputation for delivering exceptional customer experiences. As we continue to grow, we're looking for a highly organised and proactive Customer Services Coordinator to join our Nelson team.

The Role:

This is a pivotal role within our business. You'll be responsible for ensuring customers, installers, suppliers, and internal teams remain informed, coordinated, and on track throughout the customer journey.

From managing order follow-through and scheduling installations to supporting the resolution of customer concerns and escalations, you'll play a key role in ensuring our operations run efficiently and our customers receive outstanding service.

Success in this role comes from staying organised, taking ownership, solving problems quickly, and maintaining a strong attention to detail while managing multiple priorities.

What You'll Be Doing

• Coordinating customer orders from confirmation through to installation
• Scheduling and managing installation appointments
• Communicating proactively with customers regarding progress and timelines
• Working closely with installers, production teams, and suppliers
• Supporting the Customer Resolution Team to achieve positive outcomes
• Identifying issues early and helping find practical solutions
• Ensuring information is accurate, up to date, and actioned promptly
• Contributing to continuous improvement across our customer service processes

What We're Looking For

You’ll be someone who:

• Is highly organised and thrives on planning and coordination
• Takes ownership and follows tasks through to completion
• Enjoys solving problems and finding practical solutions
• Can confidently manage competing priorities
• Has excellent communication skills and builds strong working relationships
• Pays close attention to detail and takes pride in accuracy
• Works well within a team while also being self-motivated
• Has previous customer service or administration experience (preferred but not essential)

What We Offer

At Russell's Curtains & Blinds, you'll join a business where your contribution genuinely matters.

• Competitive remuneration
• Ongoing training and development opportunities
• The opportunity to make a visible impact on both customer satisfaction and business success

Why Join Us?

This is an opportunity to become a key part of a business that values initiative, accountability, and teamwork. You'll have the chance to make a real difference every day while building a rewarding career with one of New Zealand's leading window furnishing specialists.

If you're someone who enjoys taking ownership, keeping things organised, and delivering excellent results, we'd love to hear from you.

If you're eligible to work in New Zealand.