Administrator - Customer Service

ESLNZ; Howick; On-site; NZD 48,000 - 64,000; Full time

Job summary

ESLNZ in Auckland is seeking a friendly, dependable customer service and data entry professional for a 10-month parental leave cover, starting in October. Based in East Tāmaki, the main goal of this role is keeping our customers happy, keeping our internal systems up to date, and helping us keep the day-to-day running smoothly.

You will handle customer inquiries by phone and email, verify documents for accuracy, allocate jobs to branches based on capacity, and input data into our internal

Qualifications

• 2+ years of experience in a customer-facing role with data entry.
• Attention to detail; ability to review documents and coordinate job allocations.
• Customer-focused mindset; enjoys helping people and keeping workflows moving.
• Tech-savvy with strong computer literacy and quick onboarding to new software.
• Clear, friendly and professional communication by phone and email.
• Reliable and self-motivated; able to manage time independently.

Responsibilities

• Managing customer inquiries via phone and email.
• Reviewing client documentation for accuracy and completeness.
• Allocating jobs to appropriate branches based on capacity.
• Entering and updating data in our internal software, alongside general office support.

Skills

Customer service

Data entry

Attention to detail

Communication

Tech literacy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We're looking for a friendly, dependable customer service and data entry professional to join us for a 10-month parental leave cover, starting in October.

Based in East Tāmaki, the main goal of this role is keeping our customers happy, keeping our internal systems up to date, and helping us keep the day-to-day running smoothly.

Key responsibilities

Managing customer inquiries via phone and email.

Reviewing client documentation for accuracy and completeness.

Allocating jobs to appropriate branches based on capacity.

Entering and updating data in our internal software, alongside general office support.

About you

2+ years of experience in a customer-facing role with data entry (experience in construction or trades is a bonus, but not essential).

Attention to detail: Eagle-eyed ability to review documents, spot missing info and coordinate job allocations.

Customer-focused mindset: You genuinely like helping people and keeping workflows moving smoothly.

Tech-savvy: Excellent overall computer literacy and confidence picking up new, custom software quickly.

Good communicator: Clear, friendly and professional on the phone and over email.

Reliable and self-motivated: Comfortable managing your time independently and staying productive throughout the day.

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