Customer Service & Operations Administrator

TIMG; Howick; On-site; NZD 45,000 - 60,000; Full time

Job summary

Jora New Zealand in Highbrook, East Tamaki (Auckland) is seeking a motivated Customer Service Administrator to join our team. This hands-on role combines customer service, administration and operational support in a fast-paced environment.

You will manage inquiries, coordinate service requests, support day-to-day operations and handle billing and records with accuracy. The ideal candidate has experience in customer service or admin, strong organisational skills, and can work independently.

Qualifications

• Experience in customer service or administrative role.
• Strong time management and organisational skills.
• Excellent communication and customer service skills.

Responsibilities

• Manage customer enquiries and provide excellent service via phone and email.
• Schedule and coordinate customer service requests and driver activities.
• Process billing, invoicing, credits, and account reconciliations.
• Maintain accurate records and ensure secure handling of confidential documents.
• Provide administrative and operational support to our internal team.

Skills

Experience in customer service or行政

Database systems

Microsoft Office

Time management

Communication skills

Tools

Database systems

Microsoft Office

Job description

Jora New Zealand in Highbrook, East Tamaki (Auckland) is seeking a motivated Customer Service Administrator to join our team. This hands-on role combines customer service, administration and operational support in a fast-paced environment.

You will manage inquiries, coordinate service requests, support day-to-day operations and handle billing and records with accuracy. The ideal candidate has experience in customer service or admin, strong organisational skills, and can work independently.