Customer Service & Warehouse Operations

Aotearoa New Zealand Association of Social Workers; Mount Maunganui; On-site; NZD 55,000 - 70,000; Full time

Job summary

Asmuss is seeking a Customer Service & Warehouse Operations Rep for our Mt Maunganui branch. You will act as the link between customers, the sales team, and warehouse operations to ensure efficient product movement and exceptional service.

The role requires strong communication, attention to detail, and a proactive, team-oriented approach. Forklift licence and crane certification are advantageous, with training offered if needed.

Qualifications

• Experience in customer service or warehousing.
• Strong communication and organisational skills.
• Forklift license and crane certification preferred; training provided if needed.

Responsibilities

• Build strong relationships with customers through phone, email, and face-to-face interactions.
• Assist customers with product information, pricing, stock availability, deliveries, account enquiries and orders.
• Prepare quotations and support sales with reporting and administration.
• Participate in promotions and initiatives to grow sales and customer engagement.
• Maintain inventory accuracy and assist with stocktakes.
• Assist with steel cutting and other branch tasks.
• Assist in picking and packing orders for collection and dispatch.
• Assist with inward receipting and restocking shelves.
• Prepare delivery documentation for outward goods.
• Ensure Health, Safety and Quality are front and centre.

Skills

Customer service

Warehousing

Communication

Organisational skills

Attention to detail

Forklift licence

Overhead gantry crane certification

Teamwork

Tools

ERP systems

Office software

Job description

Are you someone who enjoys balancing great customer service with hands-on warehouse operations? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a solutions-focussed Customer Service & Warehouse Operations Rep to join our Mt Maunganui branch. This is a varied role where you'll be the link between our customers, sales team, and warehouse operations, helping to ensure products move efficiently and customers receive the exceptional service they're expecting.

At Asmuss, relationships matter. We're looking for someone who takes pride in delivering great outcomes, pays attention to detail, and enjoys being part of a supportive team.

What you'll do;

• Build strong relationships with customers through phone, email, and face-to-face interactions.
• Assist customers with product information, pricing, stock availability, deliveries, account enquiries and receiving and processing orders.
• Prepare and follow up quotations and support our sales team with reporting and administration.
• Participate in promotions and initiatives to grow sales and strengthen customer engagement.
• Maintain inventory accuracy and assist with stocktakes.
• Assist with steel cutting and other branch operational tasks.
• Assist in picking and packing orders for collection and dispatch.
• Assist with inward receipting and restocking product on shelves,
• Prepare delivery documentation for outward goods
• Ensure Health, Safety and Quality are at the forefront of everything you do.

We’re looking for someone who:

• Has experience in customer service, warehousing, or a similar operational environment.
• Enjoys working with customers and providing practical solutions.
• Has strong communication and organisational skills.
• Can confidently use computer systems and learn new software.
• Demonstrates excellent attention to detail and accuracy.
• Is proactive, reliable, and willing to roll up their sleeves when needed.
• Holds a current forklift licence (or is willing to obtain one).
• Holds a current overhead gantry crane certification, we'll provide the training if you're willing to learn!
• Values teamwork, safety, and delivering quality outcomes.

Experience in industrial products, steel, engineering, construction, or distribution environments would be advantageous but isn't essential.

Why Asmuss?

At Asmuss, we're proud of our people and the relationships we've built with customers across New Zealand. You'll join a supportive team environment where your contribution is recognised, your development is encouraged, and you'll have the opportunity to build a long-term career.

If you're looking for a role that combines customer interaction, warehouse operations, and genuine variety, we'd love to hear from you.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

We are a New Zealand family business that has gone from strength to strength over its hundred-year history, weathering the head winds and capitalising on the good times.

We are 100% New Zealand owned and operated, supplying steel and flow control products to some of the largest infrastructure and construction projects that have formed the fabric of New Zealand.

We are problem solvers - that's our core business. We understand your market and it's unique challenges.

Our specialist team sources the best brands around the globe and coordinates resources across all sites to ensure you receive the optimal product combination tailored to meet your specific requirements.

We are a New Zealand family business that has gone from strength to strength over its hundred-year history, weathering the head winds and capitalising on the good times.

We are 100% New Zealand owned and operated, supplying steel and flow control products to some of the largest infrastructure and construction projects that have formed the fabric of New Zealand.

We are problem solvers - that's our core business. We understand your market and it's unique challenges.

Our specialist team sources the best brands around the globe and coordinates resources across all sites to ensure you receive the optimal product combination tailored to meet your specific requirements.

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