Customer Service Representative

Asmussgroup; Maungakiekie-Tāmaki; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Short-term incentive

Southern Cross Medical Insurance

Life insurance & Free Wills

Job summary

Asmuss is seeking a customer-focused team member for its New Zealand operation in Auckland. You will be the first point of contact for customers, handling calls and emails, processing quotations, and supporting the Sales Team with reporting and admin tasks.

The role offers training, a collaborative environment, and opportunities to grow within a reputable Kiwi-owned supplier of steel and flow control products.

Qualifications

• Proven experience in customer service preferred.
• Experience in engineering or industrial sector is advantageous.
• Strong desire to learn, grow, and take ownership.
• Hands-on, can-do attitude.
• Excellent communication and a professional presentation.
• Reliable, proactive with initiative.
• Willingness to learn and develop within the company.
• ERP experience with D365 or similar systems.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses.
• Prepare and follow up on quotations within set timeframes.
• Serve customers at the counter with professionalism and care.
• Investigate tenders and pursue sales opportunities.
• Respond promptly to customer inquiries regarding pricing, deliveries, and credit.
• Support Sales Team with reporting and administrative tasks.
• Participate in sales promotions and assist with branch administration.
• Maintain up-to-date product knowledge through ongoing training.
• Liaise with purchasing to ensure stock availability.

Skills

Solution-focused

Excellent communication

Willingness to learn

Proactive

Ownership mindset

Teamwork

Customer service experience

Tools

Microsoft Dynamics 365 (D365)

Job description

Job Category: Call Centre & Customer Service

Job Description

At Asmuss, we’re passionate about delivering exceptional customer service and building strong, lasting relationships in a dynamic and fast-paced environment.

In this role, you will be the first point of contact for our customers and a valued member of our team. We’re looking for someone who enjoys helping people, is keen to learn, and is motivated to grow their skills and career. We’ll provide full training and the support you need to succeed in a collaborative and friendly environment.

Key Responsibilities:

• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Serve customers at the counter with professionalism and care when required.
• Investigate tenders and pursue sales opportunities.
• Respond promptly to customer inquiries regarding pricing, deliveries, and credit.
• Support Sales Team with reporting and administrative tasks.
• Participate in sales promotions and assist with branch administration.
• Maintain up-to-date product knowledge through ongoing training.
• Liaise with purchasing to ensure stock availability.

We are ideally looking for someone who has:

• Proven experience in customer service preferably in engineering or industrial sector would be advantageous,but we also welcome candidates from other industries.
• You are solution-focused and resilient under pressure.
• A strong desire to learn, grow, and take ownership of your work.
• A hands-on, can-do attitude with a willingness to tackle various tasks.
• Excellent communication skills and a well-presented, professional manner.
• A reliable and proactive approach to work, with the ability to use initiative, take ownership of tasks, and seek support when needed.
• Desire to always improve the quality of the service given by yourself with a thirst for knowledge
• Potential and desire to develop and grow within a supportive Company
• Computer literate, experience with Microsoft Dynamics 365 (D365) or similar ERP system.

What’s on offer

• Competitive remuneration
• Short-term incentive
• Southern Cross Medical Insurance
• Life insurance & Free Wills

About Us

For over 100 years, Asmuss has been helping build New Zealand—literally. As one of the country’s most trusted suppliers of steel and flow control products, we’ve supported major projects across infrastructure, construction, manufacturing, and water.

We’re a proudly Kiwi-owned business with a national presence and a future-focused mindset. We combine deep technical know-how with a down-to-earth approach, delivering real value to our customers and partners every day.

At Asmuss, we’re all about making a difference—whether it’s for our customers, our communities, or our team. If you’re someone who values integrity, teamwork, and continuous improvement, and you’re keen to be part of a company that’s growing and evolving, we’d love to hear from you.

Successful candidates must have the rights to work in NZ, and will be subject to pre-employment checks such as medical, drug and alcohol testing, and MOJ Criminal Conviction history check.