Site Operations Coordinator

Asmussgroup; Hamilton; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Southern Cross Medical Insurance

Life insurance

Short term incentive

Great team culture

Job summary

H. J. Asmuss is seeking a hybrid Site Operations Coordinator with hands‑on customer service to lead a small team and oversee warehouse and logistics activities.

You will report to the Regional Site Operations lead and drive smooth day‑to‑day operations while delivering outstanding customer experiences across counter, phone and email. The role values proactive problem‑solvers who thrive in a fast‑paced environment and enjoy variety.

Qualifications

• Previous supervisory or coordination experience in operations, logistics or warehousing.
• Strong customer service focus with solid communication skills.
• Proficiency in MS Office; familiarity with Warehouse Management Systems preferred.
• Proactive, detail‑oriented and solutions‑driven with ability to improve processes.

Responsibilities

• Coordinate cross‑functional activities including warehousing, administration, health and safety, customer services and compliance.
• Oversee daily warehousing and logistics operations for timely, accurate order fulfilment.
• Provide hands‑on warehouse support during peak periods.
• Monitor inventory levels, stock movements and warehouse layout for efficiency.
• Negotiate and apply sales techniques to gain orders.
• Identify inefficiencies and recommend improvements.
• Liaise with key departments across operations and support services.

Skills

Team leadership

Customer service

Warehouse/logistics

MS Office (Excel/Outlook)

Dynamics 365 familiarity

Problem solving

Attention to detail

NZ Driver's license

Forklift licence

Gantry crane certification

Tools

Dynamics 365

Job description

Job Category: Manufacturing, Transport & Logistics

About the Role

This is a hybrid role combining site operations coordination with hands-on customer service! Reporting to the Regional Site Operations lead you will be the day-to-day key point of contact - leading a team of four (2 Customer service reps and two warehouse team members) to ensure the site is running smoothly. You will be managing warehouse and logistics activities while also ensuring outstanding service to customers across the counter, phone, and email. It's a key role in both the day-to-day operations and the overall customer experience.

We're particularly looking for someone with previous supervisory or coordination experience who thrives in a fast-paced environment and takes pride in being proactive and solutions-focused. No two days will be the same making this an ideal role if you enjoy variety and a challenge.

Job Description

Day to day you will:

• Coordinate cross-functional activities including warehousing, administration, health and safety,customer services and compliance management.
• Oversee the daily warehousing and logistics operations to ensure timely and accurate order fulfilment.
• Provide hands‑on warehouse support when required, particularly during peak activity or periods of high demand.
• Monitor inventory levels, stock movements, and warehouse layout for optimal efficiency.
• Negotiate and gain sales with effective sales techniques.
• Identify inefficiencies in current processes, recommend and implement improvements.
• Liaise and collaborate with key departments across operations and support services.

What we're looking for:

• Previous industry experience, preferably in an operation, logistics or a warehouse management environment.
• Team leadership or supervisory experience
• A strong customer service focus with solid communication and interpersonal skills
• Proficiency in Microsoft Office, especially Excel and Outlook and preferably Warehouse Management Systems (Dynamics 365)
• A consistent, proactive and detail‑oriented approach, p roblem solving ability and attention to detail
• Steel, valve or fittings product knowledge would be advantageous.
• Gantry crane certification, forklift licence and a full NZ drivers' licence, F‑endorsement is advantageous

In return we offer:

• Competitive remuneration
• Southern Cross Medical Insurance
• Life insurance & Free Wills
• Short term incentive
• Excellent leadership and industry experience
• Supportive leadership & great team culture

About Us

H. J. Asmuss is a dynamic and leading provider of steel, pipe systems, valves, and flow control solutions. Our company is at the forefront of supply and manufacture of premium‑quality products designed to meet the diverse needs of industries ranging from Dairy, Water, Chemical and energy to civil construction and beyond. We pride ourselves on delivering exceptional customer service and fostering long‑lasting partnerships with our clients.

To be considered, all applicants must have eligibility to work in NZ such as a valid NZ work visa, residency or citizenship. As part of our commitment to health and safety, the successful applicant will be required to pass a pre‑employment medical, alcohol and drug test.