Customer Service & Warehouse Ops Specialist

Aotearoa New Zealand Association of Social Workers; Mount Maunganui; On-site; NZD 55,000 - 70,000; Full time

Job summary

Asmuss is seeking a Customer Service & Warehouse Operations Rep for our Mt Maunganui branch. You will act as the link between customers, the sales team, and warehouse operations to ensure efficient product movement and exceptional service.

The role requires strong communication, attention to detail, and a proactive, team-oriented approach. Forklift licence and crane certification are advantageous, with training offered if needed.

Qualifications

• Experience in customer service or warehousing.
• Strong communication and organisational skills.
• Forklift license and crane certification preferred; training provided if needed.

Responsibilities

• Build strong relationships with customers through phone, email, and face-to-face interactions.
• Assist customers with product information, pricing, stock availability, deliveries, account enquiries and orders.
• Prepare quotations and support sales with reporting and administration.
• Participate in promotions and initiatives to grow sales and customer engagement.
• Maintain inventory accuracy and assist with stocktakes.
• Assist with steel cutting and other branch tasks.
• Assist in picking and packing orders for collection and dispatch.
• Assist with inward receipting and restocking shelves.
• Prepare delivery documentation for outward goods.
• Ensure Health, Safety and Quality are front and centre.

Skills

Customer service

Warehousing

Communication

Organisational skills

Attention to detail

Forklift licence

Overhead gantry crane certification

Teamwork

Tools

ERP systems

Office software

Job description

Asmuss is seeking a Customer Service & Warehouse Operations Rep for our Mt Maunganui branch. You will act as the link between customers, the sales team, and warehouse operations to ensure efficient product movement and exceptional service.

The role requires strong communication, attention to detail, and a proactive, team-oriented approach. Forklift licence and crane certification are advantageous, with training offered if needed.