Customer Service Supervisor - Checkout

Foodstuffs South Island Limited; Wānaka; On-site; NZD 39,000 - 41,000; Full time

Job summary

Foodstuffs South Island Limited is seeking an experienced Customer Service Supervisor to lead the day-to-day operations of our Checkout, Lotto and Café areas. You will ensure friendly, fast service and support a busy team.

The role requires at least 2 years in customer service, a Manager's Certificate, and the ability to work under pressure with a positive, can-do attitude. Weekend availability is preferred.

Qualifications

• At least 2 years' experience in a customer-focused environment.
• Manager's Certificate is required.
• Excellent communication and customer service skills.
• Able to work well under pressure and as part of a team.
• Rostered hours including afternoons/evenings; weekends may be required.

Responsibilities

• Oversee the day-to-day running of the Customer Service team
• Make sure our customers receive friendly, fast and efficient service
• Support, train and develop team members
• Maintain high standards of health, safety and food safety
• Ensure store procedures and legal requirements are followed
• Help keep our Checkout, Lotto and Café areas running smoothly

Skills

Customer service

Leadership

Initiative

Communication

Teamwork

Reliability

Organization

Education

Manager's Certificate

Job description

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We're looking for an experienced and enthusiastic Customer Service Supervisor to join our team and help lead the day-to-day operation of our Checkout, Lotto and Café areas.

If you enjoy working with people, delivering great customer service and supporting a busy team, we'd love to hear from you.

About the role

• Help oversee the day-to-day running of the Customer Service team
• Make sure our customers receive friendly, fast and efficient service
• Support, train and develop team members
• Maintain high standards of health, safety and food safety
• Ensure store procedures and legal requirements are followed
• Help keep our Checkout, Lotto and Café areas running smoothly

About you

• At least 2 years' experience in a customer-focused environment
• Manager's Certificate
• Strong initiative and a positive, can-do attitude
• Excellent communication and customer service skills
• Able to work well under pressure and as part of a team
• Reliable, organised and detail-oriented
• $28-$30 per hour, depending on experience and qualifications
• Rostered hours, with a preference for afternoon/evening availability, generally between 1pm and 10pm
• Availability to work on weekends

If you're ready to take the next step in your customer service career and be part of a great team, we'd love to hear from you!