Checkout Supervisor

Foodstuffs NZ; Auckland; Hybrid; NZD 34,000 - 37,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

New World Hokitika is seeking two experienced Checkout Supervisors for permanent, full-time roles. Each position offers a minimum of 40 guaranteed hours per week and a starting hourly rate of NZD 25.00–27.00, depending on experience and qualifications.

You’ll lead the front-end operation, support the team, and ensure high standards of customer service, cash handling, and compliance. Weekend shifts are required as part of the roster.

Qualifications

• At least 12 months of relevant retail supervisory experience.
• Current Manager’s Certificate and LCQ preferred.
• Willing to progress towards Manager’s Certificate if not held.

Responsibilities

• Supervise and coordinate the checkout team.
• Provide excellent customer service and handle queries/complaints.
• Coordinate coverage, breaks and daily tasks.
• Support day-to-day checkout operations.
• Train and coach team members.
• Ensure cash handling and age‑restricted sales procedures.
• Monitor standards, productivity and customer service.
• Assist with opening and closing responsibilities.
• Maintain store safety, security and compliance.
• Act as a certified manager when qualified.

Skills

Supervisory experience

Team leadership

Customer service

Cash handling

Decision making

Education

Manager’s Certificate

LCQ

Tools

POS systems

Job description

Checkout Supervisors - 2 Positions Available

New World Hokitika | Hokitika, West Coast

Permanent, Full-Time

Minimum 40 guaranteed hours per week

$25.00 - $27.00 per hour, depending on experience and qualifications

We’re looking for two experienced Checkout Supervisors to join our team at New World Hokitika.

These are key leadership roles within our checkout team. You’ll help lead our front-end operation, support our team and make sure we continue to provide a high level of service to our customers every day.

About the Role

As a Checkout Supervisor, you’ll take a hands‑on leadership role on the checkout floor, supporting our Checkout Manager and wider team while helping ensure the department runs smoothly.

You’ll need to be confident leading people, making decisions and stepping in when required. You’ll also play an important role in maintaining our standards around customer service, cash handling, age‑restricted sales and checkout compliance.

These positions include weekend work, so applicants must be available to work weekends as part of their regular roster.

Key Responsibilities

• Supervising and coordinating the checkout team
• Providing excellent customer service and handling customer queries and complaints
• Coordinating checkout coverage, team breaks and daily tasks
• Supporting the day‑to‑day running of the checkout department
• Training, coaching and supporting team members
• Ensuring procedures around cash handling and age‑restricted sales are followed
• Monitoring checkout standards, productivity and customer service
• Assisting with opening and closing responsibilities
• Ensuring store safety, security and compliance procedures are followed
• Acting as a certified manager for the store once qualified and appointed

What We’re Looking For

Applicants must have at least 12 months of relevant retail supervisory experience and be confident supervising and coordinating a team in a busy customer‑facing environment.

Ideally, you’ll already hold a current Manager’s Certificate and LCQ.

We will also consider experienced applicants who don't currently hold these qualifications, provided you already have relevant experience working in licensed premises and are in a position to progress towards obtaining a Manager’s Certificate.

For the right person, we’re happy to support you through obtaining your LCQ and Manager’s Certificate.

You’ll also need:

• Previous supervisory or leadership experience
• Experience working in a licensed retail or hospitality environment
• Strong customer service and communication skills
• Confidence leading and supporting a team
• Experience dealing with customer issues and making decisions
• Good judgement and the ability to remain calm under pressure
• A reliable and positive approach to work
• Availability to work weekends and other rostered shifts

Previous supermarket and checkout experience would be an advantage.

What We Offer

This is a great opportunity to take on a key leadership role within a busy supermarket and be part of a locally owned and operated business.

For someone with the right experience who hasn't yet completed their Manager’s Certificate, we’re happy to support you through the qualification process.

We are an accredited employer and can provide visa support for suitable applicants.

If you’re an experienced retail supervisor who enjoys working with people, can lead from the front and wants to be part of the team at New World Hokitika, we’d love to hear from you.