Customer Service Supervisor - Checkout

Foodstuffs South Island; Queenstown; On-site; NZD 39,000 - 41,000; Full time

Job summary

Foodstuffs South Island is seeking an experienced Customer Service Supervisor in Queenstown to lead a busy team across Checkout, Lotto and Café. You will drive daily operations, mentor staff, and ensure friendly, efficient service while maintaining health, safety and food safety standards.

Weekend availability and strong customer focus are essential. The role requires a Manager’s Certificate and at least two years in a customer-focused environment, with reliable, organised, and detail-oriented

Qualifications

• At least 2 years’ experience in a customer-focused environment.
• Manager’s Certificate is required.
• Strong initiative and a positive, can-do attitude.
• Excellent communication and customer service skills.
• Able to work well under pressure and as part of a team.
• Reliable, organised and detail-oriented.
• Rostered hours, generally between 1pm and 10pm, with weekend availability.

Responsibilities

• Oversee the day-to-day running of the Customer Service team.
• Ensure customers receive friendly, fast and efficient service.
• Support, train and develop team members.
• Maintain high standards of health, safety and food safety.
• Ensure store procedures and legal requirements are followed.
• Keep Checkout, Lotto and Café areas running smoothly.

Skills

Customer service

Education

Manager's Certificate

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Foodstuffs South Island – Queenstown, South Island

We’re looking for an experienced and enthusiastic Customer Service Supervisor to join our team and help lead the day-to-day operation of our Checkout, Lotto and Café areas.

If you enjoy working with people, delivering great customer service and supporting a busy team, we’d love to hear from you.

About the role

• Help oversee the day-to-day running of the Customer Service team
• Make sure our customers receive friendly, fast and efficient service
• Support, train and develop team members
• Maintain high standards of health, safety and food safety
• Ensure store procedures and legal requirements are followed
• Help keep our Checkout, Lotto and Café areas running smoothly

About you

• At least 2 years’ experience in a customer-focused environment
• Manager’s Certificate
• Strong initiative and a positive, can-do attitude
• Excellent communication and customer service skills
• Able to work well under pressure and as part of a team
• Reliable, organised and detail-oriented
• $28–$30 per hour, depending on experience and qualifications
• Rostered hours, with a preference for afternoon/evening availability, generally between 1pm and 10pm
• Availability to work on weekends

If you’re ready to take the next step in your customer service career and be part of a great team, we’d love to hear from you!