Customer Service Representative - Logistics

Star Personnel; Auckland; On-site; NZD 52,000 - 78,000; Full time

Job summary

Star Personnel is seeking a Customer Service Representative to support logistics operations for a client in Auckland. The role focuses on daily planning and coordination of container movements, ensuring a seamless, responsive service to customers in a fast-paced environment.

You will work with transport planners, depots, ports and rail providers to resolve issues, maintain records, and provide timely data entry across systems. This is a 9-month contract starting ASAP, with Monday–Friday schedule.

Qualifications

• 3–5 years' experience in logistics, container transport or a customer service environment with 3PL/4PL.
• Good understanding of containerised transport and logistics operations.
• Rail/intermodal experience would be advantageous.
• Experience using TMS/WMS systems and Portconnect an advantage

Responsibilities

• Coordinating and planning daily container movements and transport requirements
• Providing exceptional customer service and promptly responding to enquiries and managing customer requests, queries, complaints and service issues
• Liaising closely with transport planners, dispatchers and operational teams
• Coordinating with ports, shipping lines, container depots and rail providers
• Investigating and resolving operational issues, including demurrage and detention costs
• Following up outstanding issues and ensuring timely resolution
• Maintaining accurate customer records, databases and operational information
• Processing orders and ensuring accurate data entry across relevant systems
• Providing support with intermodal administration and general operational tasks
• Identifying and escalating issues requiring immediate attention

Skills

Customer service

Logistics coordination

Problem-solving

Communication skills

Tools

TMS/WMS

Portconnect

Job description

Customer Service Representative - Logistics

Customer Service Representative
Transport & Logistics | Customer Focused | Fast-Paced Environment

Are you an experienced Customer Service professional with a background in transport, logistics or container operations?

We are looking fora Customer Service Representative to join our Client in a 9 Month Contract starting ASAP. Playing a key role in ensuring our customers receive a seamless, responsive and professional service. Working in tight team, you willbe responsible for the daily planning and coordination of container movements, working closely with customers, transport teams, depots, ports, rail and internal operational teams to ensure everything runs smoothly.

About the Role

As the first point of contact for customers, you will build strong relationships and ensure their requirements are understood, communicated and delivered effectively.

Your responsibilities will include:

• Coordinating and planning daily container movements and transport requirements
• Providing exceptional customer service and promptly responding to enquiries and managing customer requests, queries, complaints and service issues
• Liaising closely with transport planners, dispatchers and operational teams
• Coordinating with ports, shipping lines, container depots and rail providers
• Investigating and resolving operational issues, including demurrage and detention costs
• Following up outstanding issues and ensuring timely resolution
• Maintaining accurate customer records, databases and operational information
• Processing orders and ensuring accurate data entry across relevant systems
• Providing support with intermodal administration and general operational tasks
• Identifying and escalating issues requiring immediate attention

About You

We are looking for someone who is customer-focused, organised and solutions-oriented, with the ability to remain calm and professional in a busy operational environment.

Ideally, you will have:

• 3–5 years' experience in logistics, container transport or a customer service environment with 3PL/4PL
• Good understanding of containerised transport and logistics operations
• Rail/intermodal experience would be advantageous
• Experience using TMS/WMS systems and Portconnect an advantage
• Excellent communication and relationship-building skills and strong problem-solving and investigation skills
• High attention to detail and accuracy and ability to manage multiple priorities and work effectively under pressure
• A proactive approach with the confidence to take ownership and follow issues through to resolution

Great role, great company with potential to go Permanent at the end of 9 months. This is an immediate start, Monday-Friday 8.30am-5.00pm, so don't wait