Customer Service / International Freight Operator

360 Logistics Group; Lower Hutt; On-site; NZD 60,000 - 80,000; Full time

Job summary

360 Logistics Group in New Zealand is seeking a Customer Service / International Import Operator based in Wellington or Palmerston North. The role focuses on managing import shipments (air and sea) from order placement to final delivery, ensuring accurate documentation and timely client communication.

The successful candidate will coordinate with internal teams and overseas partners, maintain compliance, and handle invoicing and pricing for various freight modes.

Qualifications

• Experience in import freight operations (air and sea).
• Excellent communication and customer service.
• Ability to manage multiple shipments and deadlines.
• Strong attention to documentation accuracy and compliance.

Responsibilities

• Liaise with clients on import orders (Air and Sea freight).
• Coordinate with Manila team for registration and tasks.
• Place orders with overseas offices, agents and suppliers.
• Monitor and ensure import documentation accuracy.
• Oversee and track shipments from origin to delivery.
• Liaise with Shipping Lines, Airlines, Freight Forwarders, Suppliers, and Transport Companies.
• Prepare and provide pricing for FCL, LCL, and Airfreight.
• Manage client invoicing and expense entry.
• Perform general office administration tasks.

Skills

Customer service

Communication

Import freight ops

Shipment management

Attention to detail

Freight options

Ownership

Proactive problem-solving

Team collaboration

CargoWise

MS Office

Tools

CargoWise

Microsoft Office

Job description

Customer Service / International Freight Operator

360 Logistics is a well-established, 100% New Zealand-owned and operated business, providing top-notch freight and logistics solutions across the globe. A solutions-focused business, we are about making logistics easy, offering tailored freight forwarding, customs brokerage, and supply chain solutions that keep things moving smoothly. As part of our growth, we are recruiting for a Customer Service / International Import Operator based in either of our Wellington or Palmerston North offices.

Job Summary

The Customer Service / International Import Freight Operator is responsible for managing import shipments (air and sea) from order placement through to final delivery, ensuring accurate documentation, timely communication, and high levels of customer service. The role requires close coordination with internal teams, overseas agents, and transport providers to deliver efficient and compliant freight operations.

Primary Duties and Responsibilities

• Liaise with clients regarding import orders (Air and Sea freight)
• Coordinate with the Manila team for registering, entering, and compiling operational tasks
• Place orders with overseas offices, agents, and suppliers
• Monitor the collection and accuracy of all required import documentation
• Oversee and track shipments from origin through to final delivery
• Liaise with Shipping Lines, Airlines, Freight Forwarders, Suppliers, and Transport Companies
• Prepare and provide pricing for FCL, LCL, and Airfreight shipments
• Manage client invoicing, including collation and entry of expenses
• Perform general office administration duties as required

Skills and Competencies

• Strong customer service focus and excellent communication skills
• Sound knowledge of import freight operations, including air and sea freight
• Ability to manage multiple shipments, priorities and deadlines simultaneously
• Strong attention to detail, particularly in documentation, accuracy and compliance
• Ability to assess different freight and service options and make sound decisions to achieve the best possible outcome and service for clients
• Ability to take ownership of shipments and follow matters through to successful completion
• Proactive approach to identifying potential issues and resolving them before they impact the client
• Ability to work collaboratively with internal, offshore and external service providers
• Competent in Microsoft Office and freight management systems (CargoWise preferred)
• Ability to work under pressure and maintain accuracy in a fast-paced environment
• Professional, positive and solutions-focused approach to client and team interactions