Cargo Controller - Logistics Customer Service

Port Nelson Limited; Nelson; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

KiwiSaver contributions

Wellness allowance

Job summary

Port Nelson Limited in Nelson, NZ, is seeking a Cargo Controller - Logistics Customer Service to join our team. You will oversee cargo movement at the container terminal, liaising with customers to meet deadlines and coordinating documentation and flow using Navis Master Terminal systems.

The role emphasizes strong planning, reliable customer service, and proactive problem-solving in a busy logistics environment.

Qualifications

• Strong planning and organisational skills.
• Proven track record in customer service.
• Proficiency with computer systems; experience with logistics databases is a plus.
• Excellent communication and collaboration abilities.
• Proactive, problem-solving mindset.

Responsibilities

• Liaise with internal and external customers to meet critical deadlines.
• Produce and process cargo documentation with accuracy and speed.
• Plan, coordinate and control cargo flow through the terminal.

Skills

Planning

Customer service

Communication

Problem-solving

Team collaboration

Computer systems

Education

Tertiary qualification in supply chain management

Tools

Navis Master Terminal

Job description

Cargo Controller - Logistics Customer Service

Listed 4 days Ago

Port Nelson Ltd

Transportation and Logistics

• Full Time
• Application Closes16 Sep 2026
• Nelson - Nelson City
• Customer Service Representative
• Logistics - Container Terminal Operations

Do you have a passion for exceptional customer service? Are you skilled at managing multiple priorities while making sound decisions? If you're looking for a dynamic and challenging role in logistics, this could be the perfect opportunity for you!

About the Role

Reporting to the Cargo Services Supervisor, you will play a key role in ensuring the smooth movement of cargo through our Container Terminal using the Navis Master Terminal cargo management system. Your main responsibilities will include:

• Liaising with internal and external customers to meet critical deadlines.
• Producing and processing cargo documentation with accuracy and efficiency.
• Planning, coordinating, and controlling cargo flow through the terminal.

You’ll be working alongside a great team of passionate professionals who go the extra mile to ensure our customers receive outstanding service.

About You

We are looking for an adaptable, organised, and detail-oriented professional who thrives in a fast-paced logistics environment. You will bring:

• Strong planning and organisational skills.
• A proven track record in customer service.
• Proficiency with computer systems (experience with logistics databases is a plus).
• Excellent communication skills and the ability to collaborate effectively.
• A proactive, problem-solving mindset with a positive attitude.

Experience in shipping, warehousing, freight forwarding, or a similar logistics-related role is highly desirable. A tertiary qualification in supply chain management, logistics, or cargo management systems would be an advantage.

Why Join Us?

This is an excellent opportunity to develop your career in logistics within a supportive and motivated team environment. If you enjoy problem-solving, working with people, and ensuring smooth cargo operations, we'd love to hear from you!

As part of our team, you will be expected to demonstrate our ASPIRE values - Accountability, Safety, Passion, Integrity, Respect and Excellence.

Port Nelson are passionate about their people, customers and community and are committed to strengthening relationships with Te Tauihu iwi. We offer a great working environment along with a competitive remuneration package including medical insurance for you and your partner, increased KiwiSaver contributions and Get Active/Be Well allowance.

This is an exciting opportunity to work in an amazing company that prides itself on strong values and culture.

Applications close at 5.00pm on Wednesday, 16 September 2026, unless filled prior.

Please note: Port Nelson Ltd is an alcohol and drug-free workplace. Pre-employment testing is part of our recruitment process.
Applicants for this position must be NZ citizens or already have permanent residency to be considered for this role.