Customer Operations Coordinator

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

Fred Recruitment Pte Ltd in Auckland, NZ, is seeking a Customer Operations Coordinator to act as the lynchpin between customers and the operations team in a high-volume logistics environment. You will ensure orders flow smoothly and on time, balancing accuracy with speed.

This six-month fixed-term role requires hands-on experience with warehousing processes, WMS/TMS familiarity, and a proactive, solutions-focused approach.

Qualifications

• Proven operational understanding of logistics and warehouse processes.
• Experience working in a logistics environment essential.
• Tech-savvy with confidence in using WMS, TMS, and reporting tools.
• Exceptional organisational skills; able to manage multiple priorities under pressure.
• A true collaborator who partners effectively across internal teams and with external clients.

Responsibilities

• Process customer orders, returns, and shipping documentation accurately using WMS and related systems
• Proactively monitor and manage order queues against demanding SLAs, providing timely customer updates
• Coordinate daily dispatch schedules with warehouse and transport teams for efficient load planning and on-time delivery
• Act as primary contact for operational queries, delivering professional and solution-focused responses
• Prepare and validate operational data, ensuring accurate and timely invoicing and billing reconciliation
• Support Customer Success Specialists with performance reporting and service insights
• Manage procurement of essential supplies and oversee crucial pallet accounts

Skills

Logistics knowledge

WMS experience

TMS experience

Strong communication

Tools

WMS

TMS

Reporting tools

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fred Recruitment Pte Ltd – Auckland, North Island

This is a highly ambitious, rapidly growing leader in the logistics and supply chain space who are driven by operational excellence and building exceptional customer experiences. As the Customer Operations Coordinator, you are the lynchpin between customers and the operational teams, ensuring every order runs smoothly and efficiently in a high-volume environment. With so much growth there is a position on offer for a savvy switched on administrator with some excellent like-for-like experience in warehousing/customer service administration. This role is initially a 6 month FTC, but this may extend with your success in the role.

Key Responsibilities:

• Process customer orders, returns, and shipping documentation accurately using WMS and related systems
• Proactively monitor and manage order queues against demanding SLAs, providing timely customer updates
• Coordinate daily dispatch schedules with warehouse and transport teams for efficient load planning and on-time delivery
• Act as primary contact for operational queries, delivering professional and solution-focused responses
• Prepare and validate operational data, ensuring accurate and timely invoicing and billing reconciliation
• Support Customer Success Specialists with performance reporting and service insights
• Manage procurement of essential supplies and oversee crucial pallet accounts

About You:

You thrive in a fast-paced environment and possess a relentless commitment to accuracy and detail. You are a natural problem-solver with a customer-first mindset, ready to contribute to a scaling business.

• Proven operational understanding of logistics and warehouse processes
• Experience working in a logistics environment essential
• Tech-savvy with confidence in using WMS, TMS, and reporting tools
• Exceptional organisational skills; able to manage multiple priorities under pressure
• A clear, proactive, and solutions-focused communicator, comfortable liaising with all levels
• A true collaborator who partners effectively across internal teams and with external clients