Customer Service Representative

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 48,000 - 64,000; Full time

Job summary

Sorted Logistics in Auckland is seeking an experienced Customer Service Representative to join the International Freight team. You will coordinate international shipments from booking to delivery, liaising with customers, agents and providers to ensure seamless service.

Ideal candidates will have international freight forwarding experience, strong knowledge of import/export operations, and proficiency with CargoWise. This role is Auckland-based, full-time, with a standard business-hours schedule.

Qualifications

• Experience in international freight forwarding.
• Strong knowledge of import and export operations.
• Experience using CargoWise.
• Understanding of shipping terms and Incoterms.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Proactive, solutions-focused approach.

Responsibilities

• Manage international import and export shipments from booking through to delivery.
• Liaise with customers, overseas agents, transport providers, shipping lines and airlines.
• Coordinate documentation and shipment milestones.
• Provide proactive updates and resolve customer queries.
• Ensure compliance with customs and MPI requirements.
• Manage shipment data and job costing within CargoWise.
• Build and maintain strong customer relationships.
• Work closely with internal operational teams to ensure seamless service delivery.

Skills

International freight forwarding

Import/Export operations

CargoWise

Incoterms

Communication skills

Organisational skills

Task prioritisation

Proactive problem solving

Tools

CargoWise

Job description

Auckland | Full Time | 40 Hours per Week

We're looking for an experienced Customer ServiceRepresentative to join our growing International Freight team based inAuckland.

As part of Sorted Logistics, a trusted provider ofend-to-end logistics solutions across New Zealand, you'll be joining a businessfocused on delivering exceptional service and creating seamless supply chainexperiences for our customers.

Following the recent expansion of our business, this rolewill initially support a dedicated international freight forwarding divisionthat specialises in import, export, airfreight, seafreight, customs clearance,warehousing and supply chain solutions.

As the operational point of contact for customers, you'll be beresponsible for coordinating international shipments from beginning to end,ensuring every shipment is handled accurately, efficiently, and withexceptional customer service.

This is an exciting opportunity for someone who enjoysbuilding strong customer relationships, thrives in a fast-paced environment,and takes pride in delivering outstanding service.

What you'll be doing

• Managing international import and exportshipments from booking through to delivery
• Liaising with customers, overseas agents,transport providers, shipping lines and airlines
• Coordinating documentation and shipmentmilestones
• Providing proactive updates and resolvingcustomer queries
• Ensuring compliance with Customs, MPI andindustry requirements
• Managing shipment data and job costing withinCargoWise
• Building and maintaining strong customerrelationships
• Working closely with internal operational teamsto ensure seamless service delivery
  

What we're looking for

To be successful in this role, you'll have:

• Previous experience in international freightforwarding
• Strong knowledge of both import and exportoperations
• Experience using CargoWise
• Understanding of shipping terms and Incoterms
• Excellent communication and customer serviceskills
• Strong organisational skills and attention todetail
• The ability to prioritise multiple tasks in a fast-paced environment
• A proactive, solutions-focused approach
  

What's on offer

• Full-time position, 40 hours per week
• Monday to Friday, 8:30am to 5:00pm
• Auckland office-based role
• Opportunity to join Sorted Logistics during anexciting period of growth and expansion
• Supportive team environment
• Future opportunity to work across both divisionsas the businesses continue to integrate

Please Note - Allapplicants for this position must pass a pre-employment drug and alcohol testand MOJ check.

Applicants for this position should have NZresidency or a valid NZ work visa.