Customer Service Representative

Bidfood; Auckland; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Staff buying privileges

Competitive salary package

Career development opportunities

Job summary

Bidfood New Zealand is seeking a Customer Service Representative in Auckland to manage customer enquiries, support sales activity, and ensure every interaction leaves a positive impression. This fast-paced, customer-focused role rewards clarity, efficiency, and a calm, solutions-driven approach.

Ideal candidates have at least two years in customer service or sales, strong communication, attention to detail, and the ability to upsell within existing accounts.

Qualifications

• At least 2 years' experience in a customer service and/or sales role
• Ability to build relationships and upsell within existing customer base
• Strong communication skills - clear, professional, and confident
• Excellent attention to detail with accurate data entry
• Ability to prioritise, stay organised, and perform in a busy environment
• Collaborative mindset and ability to work across a diverse team
• A passion for food or experience in the food industry (highly regarded)

Responsibilities

• Manage customer enquiries and support sales activity.
• Ensure every interaction leaves a positive, lasting impression.
• Work under pressure, stay organized, and maintain a calm, solutions-focused approach.

Job description

At Bidfood, we don't just deliver food - we deliver exceptional customer experiences.

As New Zealand's leading foodservice distributor, we continue to set the pace in the market through our commitment to service excellence, innovation, and strong customer relationships. We are proud of the role we play in supporting the hospitality and food industry - and we're growing.

We are looking for a Customer Service Representative who thrives on delivering great outcomes, building relationships, and being part of a high-performing team.

About the role

This is a fast-paced, customer-focused role where no two days are the same. You'll be responsible for managing customer enquiries, supporting sales activity, and ensuring every interaction leaves a positive and lasting impression.

You'll be someone who enjoys working under pressure, stays organized, and brings a calm, solutions-focused approach - all while maintaining a positive, team-oriented attitude.

What you'll bring

We're looking for someone who is motivated, resilient, and genuinely enjoys delivering great service.

You'll bring:

• At least 2 years' experience in a customer service and/or sales role
• A proven ability to build relationships, identify opportunities, and upsell within an existing customer base
• Strong communication skills - clear, professional, and confident
• Excellent attention to detail with accurate data entry and record-keeping
• The ability to prioritise, stay organized, and perform in a busy environment
• A collaborative mindset and the ability to work effectively across a diverse team
• A passion for food or experience in the food industry (highly regarded)

Most importantly, you'll take pride in being a great team member and contributing positively to those around you.

Why Bidfood?

At Bidfood, our people make the difference. We foster a culture where:

• Teamwork and accountability matter
• High standards of customer service are valued and recognised
• Growth and development are encouraged

In return, we offer:

• A competitive salary package
• Staff buying privileges
• The opportunity to learn from and contribute to a high-performing, experienced team
• A stable and growing business with real career opportunities

Does this sound like you?

If you're someone who takes pride in doing a great job, enjoys being part of a team, and is motivated to deliver outstanding customer experiences - we'd love to hear from you.

Skills & Experience

• Exceptional communication skills
• Attention to detail
• A can do approach

• aks-customer-service-representative-jd-2026.pdf