Foodservice Customer Advisor — Sales & Support

Bidfood; Auckland; Hybrid; NZD 52,000 - 68,000; Full time

Job summary

Bidfood in Auckland, New Zealand is seeking a Customer Service Representative who thrives on delivering great outcomes, building relationships, and contributing to a high-performing team. This fast-paced, customer-focused role centres on handling enquiries, supporting sales activity, and ensuring every interaction leaves a positive impression.

You should have at least 2 years in customer service or sales, strong communication and relationship-building skills, keen attention to detail, and the

Qualifications

• Minimum 2 years in customer service or sales.
• Proven ability to build relationships and upsell within existing customer base.
• Strong communication, clear, professional.
• Excellent attention to detail with accurate data entry.
• Ability to prioritise, stay organised in a busy environment.
• Collaborative mindset across a diverse team.
• Passion for food or experience in food industry (highly regarded).

Responsibilities

• Manage customer enquiries.
• Support sales activity.
• Ensure every interaction leaves a positive impression.

Skills

Customer service

Relationship building

Communication

Attention to detail

Prioritisation

Team collaboration

Food industry interest

Job description

Bidfood in Auckland, New Zealand is seeking a Customer Service Representative who thrives on delivering great outcomes, building relationships, and contributing to a high-performing team. This fast-paced, customer-focused role centres on handling enquiries, supporting sales activity, and ensuring every interaction leaves a positive impression.

You should have at least 2 years in customer service or sales, strong communication and relationship-building skills, keen attention to detail, and the