Customer Service Representative

Qjumpers; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Staff buying privileges

Learning from experienced team

Career growth opportunities

Job summary

Bidfood is seeking a Customer Service Representative in South Auckland, Auckland. You will handle customer enquiries, support sales activity, and ensure every interaction is positive and lasting.

We value a calm, solutions-focused approach, strong organisation, and teamwork. Previous experience in customer service and/or sales is essential, with a passion for food being a plus.

Qualifications

• At least 2 years’ experience in a customer service and/or sales role.
• Proven ability to build relationships, identify opportunities, and upsell within an existing customer base.
• Strong communication skills — clear, professional, and confident.
• Excellent attention to detail with accurate data entry and record-keeping.
• The ability to prioritise, stay organised, and perform in a busy environment.
• A collaborative mindset and the ability to work effectively across a diverse team.
• A passion for food or experience in the food industry (highly regarded).

Responsibilities

• Manage customer enquiries
• Support sales activity
• Ensure interactions leave a positive, lasting impression
• Work across a busy environment with accuracy and pace

Skills

Customer service

Sales upsell

Relationship building

Clear communication

Attention to detail

Organisation

Team player

Food industry passion

Tools

Data entry

Job description

This is a fast-paced, customer-focused role where no two days are the same. You’ll be responsible for managing customer enquiries, supporting sales activity, and ensuring every interaction leaves a positive and lasting impression.

You’ll be someone who enjoys working under pressure, stays organised, and brings a calm, solutions-focused approach — all while maintaining a positive, team-oriented attitude.

What you’ll bring

We’re looking for someone who is motivated, resilient, and genuinely enjoys delivering great service.

You’ll bring:

• At least 2 years’ experience in a customer service and/or sales role
• A proven ability to build relationships, identify opportunities, and upsell within an existing customer base
• Strong communication skills — clear, professional, and confident
• Excellent attention to detail with accurate data entry and record-keeping
• The ability to prioritise, stay organised, and perform in a busy environment
• A collaborative mindset and the ability to work effectively across a diverse team
• A passion for food or experience in the food industry (highly regarded)
• Most importantly, you’ll take pride in being a great team member and contributing positively to those around you.

Why Bidfood?

At Bidfood, our people make the difference. We foster a culture where:

• Teamwork and accountability matter
• High standards of customer service are valued and recognised
• Growth and development are encouraged

In return, we offer:

• A competitive salary package
• Staff buying privileges
• The opportunity to learn from and contribute to a high-performing, experienced team
• A stable and growing business with real career opportunities

Does this sound like you?

If you’re someone who takes pride in doing a great job, enjoys being part of a team, and is motivated to deliver outstanding customer experiences — we’d love to hear from you.

Skills & Experience

• Attention to detail

Customer Service Representative South Auckland - Auckland