Key Account & Business Development Manager

Service Foods Ltd; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Service Foods Ltd in New Zealand seeks an experienced Key Account & Business Development Manager to lead a national accounts portfolio and secure new business opportunities across New Zealand. Based in Auckland, you will report to the National Sales Manager and drive growth in a fast-paced foodservice environment.

The role requires strong relationship-building, negotiation skills, and a passion for food.

Qualifications

• Proven success in Key Account Management, Business Development, FMCG, Foodservice, or B2B sales.
• Strong commercial acumen and negotiation skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and grow a portfolio of national and group accounts to achieve sales targets.
• Develop and maintain relationships with customers and stakeholders at all levels.
• Prepare and deliver business reviews, account plans, and growth strategies.
• Lead contract renewals, pricing reviews, and negotiations in line with company processes.
• Build a healthy pipeline of new opportunities through prospecting and industry engagement.

Skills

Key Account Management

Business Development

FMCG

Education

Tertiary qualification in Business/Commerce/Hospitality

Tools

Salesforce CRM

Job description

Key Account & Business Development Manager

We are seeking an experienced, commercially driven Key Account &Business Development Manager to join our National Sales team.

This roleoffers the opportunity to manage key national accounts, grow existing business,and secure new opportunities across New Zealand. If you're passionate about food, enjoy working with people, and thrivein a fast-paced sales environment, we would love to hear from you.

About the Role

• Reporting to: National Sales Manager
• Hours: Monday to Friday, 08:30 am – 05:00 pm
• Employment Type: Permanent, Full-Time

Reporting to the National Sales Manager, you will be responsible forretaining, growing, and developing a portfolio of national and group accountswhile identifying and securing new business opportunities.

This is a full-time, office-based role located at our National Supportoffice and is an integral part of our National Sales team. Regular in-officeattendance is essential to support collaboration, team cohesion, knowledgesharing, customer responsiveness, and overall business performance. Whileflexibility may be considered for occasional exceptional circumstances, theexpectation is that this role is performed from the office on a full-timebasis.

Flexibilityis essential, as business and customer requirements may extend beyond standardworking hours. This may include early starts, evening meetings, customerfunctions, tastings, trade shows, industry events, and occasional weekend work.

The roleinvolves regular travel throughout Auckland and New Zealand to meet customers,conduct business reviews, attend industry events, and develop new businessopportunities. Occasional overnight travel will be required.

Key Responsibilities

• Manage and grow a portfolio of national and groupaccounts, achieving agreed sales, gross profit, and retention targets.
• Develop and maintain strong relationships with keycustomers and stakeholders at all levels.
• Prepare and deliver professional business reviews,account plans, and customer growth strategies.
• Identify and convert opportunities within existingaccounts, including category growth and margin improvement initiatives.
• Lead contract renewals, pricing reviews, andcommercial negotiations in line with company processes.
• Build and maintain a healthy pipeline of newbusiness opportunities through prospecting, networking, referrals, and industryengagement.
• Manage the full sales cycle from opportunityidentification through to proposal, negotiation, onboarding, andimplementation.
• Collaborate closely with branch teams and supportfunctions to ensure consistent customer service and successful execution ofnational agreements.
• Maintain accurate customer, opportunity, andactivity records in Salesforce and provide timely reporting, forecasts, andsales insights.
• Monitor account performance, proactively resolvecustomer issues, and identify opportunities for continuous improvement.
• Represent Service Foods at customer meetings,tastings, trade shows, industry events, and networking functions.
• Contribute to a customer-first culture by workingcollaboratively across the business to deliver exceptional outcomes for ourcustomers.

Key Measures of Success

• Portfolio sales and gross profit growth.
• New business acquisition and implementation.
• Customer retention and account development.
• Strong pipeline management and sales activity.
• Accurate Salesforce and reporting discipline.

About You

To succeed in this role, you will bring:

• Proven success in Key Account Management,Business Development, FMCG, Foodservice, or B2B sales.
• Tertiary qualification in Business, Commerce,Hospitality or a related discipline preferred.
• Strong commercial acumen and negotiation skills.
• Excellent verbal and written communicationskills.
• Outstanding presentation andrelationship-building abilities.
• Confidence engaging with stakeholders at alllevels.
• Strong reporting, forecasting, and analyticalskills.
• Experience using Salesforce or similar CRMplatforms.
• A customer-first approach with a genuinecommitment to delivering exceptional service.
• An understanding and appreciation of diversecustomer cultures, backgrounds, and business needs.
• The ability to work collaboratively within ateam while achieving individual results.
• Strong organisational and time managementskills.
• A professional personal presentation and dressstandard appropriate for customer-facing interactions.
• Passion for food, hospitality, and thefoodservice industry.
• A proactive, resilient, and results-drivenattitude.
• A full, clean New Zealand Driver Licence.

About us:

Service Foods commenced its operations in Christchurch as a modest grocer in 1983. Today, we proudly stand asone of New Zealand’s premier privately-owned and family-operated food service distribution enterprises. Ourextensive range encompasses Produce, Butchery, Seafood, and Essentials, catering to diverse clientele.

We serve a broad spectrum of establishments nationwide, including Cafes, Restaurants, Hotels, Rest Homes,QSRs, Manufacturers, Retailers, Distributors, cruise ships, and exporters. Our network includes direct imports ofover 4,000 items from more than 20 countries, complemented by over 8,000 locally sourced products. Ourambition is simple and stated openly: to build the best sales team in New Zealand.

Why Join us?

• Join one of New Zealand's leading foodservicebusinesses.
• Work with a diverse portfolio of nationalcustomers.
• Be part of a collaborative, high-performingNational Sales team.
• Opportunity to make a real impact on businessgrowth.
• Build meaningful customer partnerships acrossNew Zealand.
• Work in an industry you're passionate about.
• Competitive remuneration and career developmentopportunities.

We are passionate about providing exceptional products, service,and solutions to our customers and are committed to building the best salesteam in New Zealand.