Inbound Customer Support Specialist — Empathy-Driven Help

New Zealand Government Joba; New Zealand; Remote; NZD 63,000 - 74,000; Full time

Job summary

Ministry of Social Development is seeking a Customer Service Representative in Auckland to be the first point of contact for clients via inbound phone support. You will guide callers to available services, provide accurate information, and respond with empathy to resolve challenges.

You will use systems to offer the right support and help navigate complex situations throughout rostered shifts. The role emphasizes respectful communication, reliability, and a commitment to helping communities

Qualifications

• Handle inbound calls from diverse clients with clarity and accuracy.
• Provide information about available services and support options.
• Demonstrate empathy and resolve issues during calls within policy.

Responsibilities

• Take inbound calls from clients to access services.
• Provide clear and accurate information about supports and services.
• Navigate complex situations with tools and resources to assist clients.

Skills

Inbound call support

Empathy

Clear communication

Tools

CRM systems

Phone systems

Job description

Ministry of Social Development is seeking a Customer Service Representative in Auckland to be the first point of contact for clients via inbound phone support. You will guide callers to available services, provide accurate information, and respond with empathy to resolve challenges.

You will use systems to offer the right support and help navigate complex situations throughout rostered shifts. The role emphasizes respectful communication, reliability, and a commitment to helping communities