Customer Service Representative

TribeRecruit New Zealand; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

TribeRecruit New Zealand is seeking a customer service professional for a full-time role based at our Newmarket office in Auckland. You will process orders, handle refunds, and reconciliations while supporting customers and merchants via phone and email.

The role emphasizes accuracy, compliance, and collaborative problem-solving within a busy, professional team. Your day-to-day will include maintaining records, working with internal teams, and contributing to operational improvements to enhance

Qualifications

• At least 1 year of customer service experience in hospo, retail, or an office environment.
• An eagerness to learn and grow with the business long-term.
• Ability to follow company processes and adhere to legislative requirements.
• Strong verbal and written communication skills.
• A clear criminal and credit history.

Responsibilities

• Manage tasks such as processing orders, refunds, and reconciliations.
• Respond to customer and merchant inquiries, and maintain accurate records.
• Collaborate with internal teams to resolve account queries and support special projects.
• Recommend smarter working practices to improve operations.
• Assist with office equipment maintenance and duties.
• Participate in special projects and implement operational improvements.

Skills

Customer service

Communication skills

Learning mindset

Process adherence

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Opportunity

Our client is a financial services provider, offering the only independent and specialised taxi billing and expense management solution in New Zealand. Supporting over 70,000 businesses and individuals, they simplify taxi expense management through a card or voucher-based system.

In this role, you'll manage tasks such as processing orders, refunds, and reconciliations, responding to customer and merchant inquiries, and maintaining accurate records. You'll also collaborate with internal teams to resolve account queries, support special projects, and recommend smarter working practices to improve operations.

Other responsibilities include:

• Processing orders for voucher cards and books.
• Handling customer and merchant inquiries via phone and email.
• Managing account maintenance, reconciliations, and refunds.
• Ensuring all customer requests are actioned accurately and on time.
• Assisting with office equipment maintenance and duties.
• Participating in special projects and implementing operational improvements.

The role will be based out of their Newmarket office. This is a full-time, permanent position and you will work Monday – Friday, 8.30am – 4.30pm.

What You’ll Bring

• At least 1 year of customer service experience in hospo, retail, or an office environment
• An eagerness to learn and grow with the business long-term
• Ability to follow company processes and adhere to legislative requirements
• Strong verbal and written communication skills
• A clear criminal and credit history

#FindYourPeople

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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