Customer Experience Specialist

Tribe Recruitment; Auckland; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible 30–40 hour weeks

Collaborative office culture

Exposure to fast-growing energy sector

Job summary

Tribe Recruitment in Auckland is seeking a customer service specialist to support retail electricity customers with billing, metering, switching and general account queries.

You will handle enquiries mainly via email, with occasional outbound contact, and work with the operations team to refine templates, processes and customer journeys in a fast-moving environment.

Qualifications

• Customer service experience with strong written and verbal communication skills.

Responsibilities

• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Billing data handling

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Tribe Recruitment – Auckland, North Island

• Join a growing, purpose-led energy business helping reshape how New Zealanders access and use power.
• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.
• Be part of a small, fast-moving environment where there is plenty of opportunity to get involved.

About the Opportunity

• Join a growing, purpose-led energy business helping reshape how New Zealanders access and use power.
• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.
• Be part of a small, fast-moving environment where there is plenty of opportunity to get involved.

What You’ll Bring

• Customer service experience with strong written and verbal communication skills.
• A proactive, curious mindset and confidence working through problems without always relying on a script.
• Comfort working with numbers, billing information, customer data and account queries.
• Ability to work independently and thrive in an environment where processes are still evolving.
• Electricity, utilities, solar, battery or telco experience would be advantageous but is not essential.

What’s on Offer

• Approx. $30 per hour and choose between 30-40 hours per week to suit what you’re looking for.
• Ponsonby location with a collaborative, social and energetic office environment.
• Opportunity to gain exposure to the fast-growing energy and renewable sector.
• Work directly with senior leaders and contribute ideas as the customer function grows.
• Friday team lunches, regular all-hands catch-ups and a genuinely inclusive team culture

You MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.