Customer Experience Specialist

TribeRecruit New Zealand; Auckland; On-site; NZD 47,000 - 62,000; Full time

Benefits offered by this job

Ponsonby office

Job summary

TribeRecruit New Zealand is recruiting for a customer service role in Auckland. You will support retail electricity customers across billing, metering, switching and general account queries, primarily via email with some outbound contact. You’ll work closely with the operations team to improve templates and customer journeys in a small, fast-moving environment.

A proactive attitude is essential. The role offers a collaborative office culture in Ponsonby, exposure to the growing energy and

Qualifications

• Customer service experience with strong written and verbal communication skills.
• A proactive, curious mindset and confidence working through problems without always relying on a script.
• Comfort working with numbers, billing information, customer data and account queries.
• Ability to work independently and thrive in an environment where processes are still evolving.
• Electricity, utilities, solar, battery or telco experience would be advantageous but is not essential.

Responsibilities

• Join a growing, purpose-led energy business helping reshape how New Zealanders access and use power.
• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.
• Be part of a small, fast-moving environment where there is plenty of opportunity to get involved.

Skills

Customer service

Problem solving

Numeracy

Independent work

Utilities experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Join a growing, purpose-led energy business helping reshape how New Zealanders access and use power.
• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.
• Be part of a small, fast-moving environment where there is plenty of opportunity to get involved.

About the Opportunity

• Join a growing, purpose-led energy business helping reshape how New Zealanders access and use power.
• Support retail electricity customers across billing, metering, switching and general account queries.
• Manage enquiries primarily via email, with some outbound customer contact when required.
• Work closely with the operations team and help improve templates, processes and customer journeys.
• Be part of a small, fast-moving environment where there is plenty of opportunity to get involved.

What You’ll Bring

• Customer service experience with strong written and verbal communication skills.
• A proactive, curious mindset and confidence working through problems without always relying on a script.
• Comfort working with numbers, billing information, customer data and account queries.
• Ability to work independently and thrive in an environment where processes are still evolving.
• Electricity, utilities, solar, battery or telco experience would be advantageous but is not essential.

What’s on Offer

• Approx. $30 per hour and choose between 30-40 hours per week to suit what you’re looking for.
• Ponsonby location with a collaborative, social and energetic office environment.
• Opportunity to gain exposure to the fast-growing energy and renewable sector.
• Work directly with senior leaders and contribute ideas as the customer function grows.
• Friday team lunches, regular all-hands catch-ups and a genuinely inclusive team culture

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.