Customer Support Representative

Hato Hone St John; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Training program

Job summary

Hato Hone St John in New Zealand is seeking a Customer Support Representative to answer inquiries about Medical Alarms and support the Telecare Field Team with administration and customer service tasks. The role offers a dynamic, teamwork-focused environment and opportunities to develop strong relationships with customers and colleagues.

We have both full-time and part-time positions available. Training will be provided for five weeks, with start and shift details specified during application.

Qualifications

• Excellent communication skills and the ability to build and maintain strong relationships
• The ability to manage numerous and sometimes competing priorities
• Excellent planning, organisation and time management skills
• The ability to work in a fast-paced and changing environment
• Energy, drive and initiative and be a team player

Responsibilities

• Respond to customer enquiries about Medical Alarms
• Provide administrative and customer service support to the Telecare Field Team
• Hit the ground running in a busy environment
• Collaborate with teammates to ensure efficient service delivery

Skills

Communication

Prioritisation

Planning & Time Mgmt

Adaptability

Teamwork & Drive

Job description

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te tūranga-About the role:

Hato Hone St John is New Zealand’s leading medical alarm provider, helping people get support quickly when they need it most.

As a Customer Support Representative, you'll respond to customer enquiries about Medical Alarms while providing administrative and customer service support to our Telecare Field Team. This is a great opportunity to build your customer service experience, work in a supportive team, and develop strong relationships with both customers and colleagues.

• Proven administration experience with the ability to hit the ground running.
• Strong organisational skills and a high level of attention to detail.
• Experience managing and prioritising a busy workload.
• Exposure to invoicing and accounts processing would be advantageous.

We have both full-time and part-time opportunities available:

• Full-time: Permanent position, 40 hours per week, Monday to Friday on a rotating roster between 8:00am and 6:00pm.
• Part-time: 20 hours per week, with two shift options:
  • Monday to Friday, 9:30am to 1:30pm
  • Monday to Thursday, 9:00am to 2:30pm.

Training will be Monday to Friday 8:30am-5.00pmfor 5 weeks, giving you exposure to both ends of the workday. Please ensure you specify in your application which position you are applying for.

You would need to be available to start employment on 9th November 2026.

Qualifications

Ko wai koe- About you:

We're looking for someone who thrives in a busy, fast-paced environment and brings a positive, can-do attitude to everything they do. You'll be resilient, adaptable, and able to juggle multiple priorities while remaining focused on delivering great outcomes. As a collaborative team player, you'll be motivated to learn, grow, and take initiative, with the flexibility to pitch in wherever needed to support the team and get the job done.

To be successful in this role, you will have:

• Excellent communication skills and the ability to build and maintain strong relationships
• The ability to manage numerous and sometimes competing priorities
• Excellent planning, organisation and time management skills
• The ability to work in a fast-paced and changing environment
• Energy, drive and initiative and be a team player

The most important attributes we are looking for is attitude and the willingness to learn.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.