Service Coordinator - homebased service

seek.co.nz; Christchurch; On-site; NZD 40,000 - 43,000; Full time

Job summary

The Florence Nightingale Agency in Christchurch is seeking a dynamic coordinator to manage home-based care for clients in Canterbury. This full-time role (40 hours per week) involves reviewing referrals, answering calls from people needing support at home, data entry into our swish database, and rostering staff to match client needs.

Ideal applicants have excellent spoken and written English, comfort with computers and databases, strong attention to detail, and a caring attitude toward others.

Qualifications

• Excellent spoken and written English.
• Comfort with computers, databases, email and data entry.
• Strong attention to detail.
• Caring attitude toward others; healthcare knowledge is a plus.

Responsibilities

• Review referrals about clients from hospitals/ACC providers.
• Take calls from people requesting home support.
• Load data into the Swish database system.
• Organise rosters, matching support staff with clients.
• Update clients and staff about rosters and services.
• Respond to changes and follow up on care progress.
• Support recruitment of new support workers for the region.

Skills

English

Data entry

Attention to detail

Communication skills

Education

Healthcare qualification (advantage)

Tools

Swish database

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community.

Our Company is based on providing quality services and supports in efficient, friendly and proactive ways.

We are looking for a dynamic and empathetic individual with experience in a similar or related industry.The ideal candidate will be a quick learner with strong attention to detail, capable of thinking creatively and working independently. They will possess excellent communication skills and the ability to navigate challenging situations and conversations with empathy and professionalism.

A qualification in Health or a related field would be a distinct advantage, along with strong IT proficiency and experience in multi-tasking and prioritising tasks.

This particular role is based in our Christchurch office, Monday to Friday 40hrs per week - 8.30am - 5pm and covers the coordination of services for our clients in Canterbury (as well as supporting the rest of the team when needed)!

Day to day you will be:

• reviewing referrals about clients from the hospitals/ ACC providers
• taking calls from people wanting some help at home
• loading data and details into our swish database system
• organising rosters, matching support staff with clients based on their needs/skills
• updating clients and staff about rosters and services
• responding to changes
• following up and checking in on how cares are going
• supporting recruitment of new support workers for the clients in your region.

The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community.

Our Company is based on providing quality services and supports in efficient, friendly and proactive ways.

We are looking for a dynamic and empathetic individual with experience in a similar or related industry.The ideal candidate will be a quick learner with strong attention to detail, capable of thinking creatively and working independently. They will possess excellent communication skills and the ability to navigate challenging situations and conversations with empathy and professionalism.

A qualification in Health or a related field would be a distinct advantage, along with strong IT proficiency and experience in multi-tasking and prioritising tasks.

This particular role is based in our Christchurch office, Monday to Friday 40hrs per week - 8.30am - 5pm and covers the coordination of services for our clients in Canterbury (as well as supporting the rest of the team when needed)!

Day to day you will be:

• reviewing referrals about clients from the hospitals/ ACC providers
• taking calls from people wanting some help at home
• loading data and details into our swish database system
• organising rosters, matching support staff with clients based on their needs/skills
• updating clients and staff about rosters and services
• responding to changes
• following up and checking in on how cares are going
• supporting recruitment of new support workers for the clients in your region.

This is a fast-paced environment that requires you to be able to respond to shift requests professionally, promptly and accurately which involves juggling emails and incoming and outgoing calls, multitasking is key! Although it can be busy, it’s a very rewarding role supporting the health, wellbeing and joy of others!

To be considered you will need to:

• come with awesome spoken and written English
• be comfortable with computers, databases, email, data entry
• have attention to detail
• be a decent person, who cares about the wellbeing of others

Having healthcare knowledge, roster/service coordination experience is a huge plus (but we can teach that).

$29 - 31 per hour depending on experience.