Customer Service & Ops Coordinator (Fixed-Term)

Smithandsmith; Wellington, Auckland; Hybrid; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Global opportunities

Career development

Flexible working opportunities

Rewards programme

Job summary

Smith&Smith, part of Belron New Zealand, is seeking a fixed-term Customer Service Operator to provide operational administration and coordination support across designated service accounts. You will coordinate jobs from initial customer request through to completion and invoicing, manage customer portals and trackers, follow up outstanding work and ensure accurate job records.

This role offers 40 hours per week at the NZ Support Office in Mount Wellington with a chance to develop across a global

Qualifications

• Previous experience in customer service, administration, coordination, invoicing support or a similar business support role.
• Strong administration and organisation skills with the ability to manage multiple priorities and follow up outstanding actions.
• Excellent attention to detail and confidence maintaining accurate job records, invoices and supporting documentation.
• Clear and professional written and verbal communication skills.
• Confidence using operational systems, customer portals and spreadsheets.
• Sound invoicing and reconciliation awareness with the ability to identify discrepancies and missing information.
• Experience with SimPro, contractor invoicing, purchase order tracking or finance reconciliation processes would be an advantage.

Responsibilities

• Coordinate jobs from initial customer request through to completion and invoicing.
• Manage customer portals and trackers, follow up outstanding work and review supporting documentation.
• Work closely with Laser Members, customers, internal teams and Finance to keep work progressing.
• Maintain accurate job records, invoices and supporting documentation.

Skills

Customer service

Administration

Coordination

Invoicing

Attention to detail

Communication

Tools

SimPro

MS Excel

Job description

Smith&Smith, part of Belron New Zealand, is seeking a fixed-term Customer Service Operator to provide operational administration and coordination support across designated service accounts. You will coordinate jobs from initial customer request through to completion and invoicing, manage customer portals and trackers, follow up outstanding work and ensure accurate job records.

This role offers 40 hours per week at the NZ Support Office in Mount Wellington with a chance to develop across a global