Nz - Customer Service Delivery Representative

Smith And Smith; Hawke's Bay; On-site; NZD 45,000 - 60,000; Part time

Benefits offered by this job

Full training

Hybrid after training

Career development

Rewards programme

Global opportunities

Job summary

Belron New Zealand, including Smith&Smith, Laser, and Exceed brands, is seeking a Fixed-Term Customer Service Representative at the Napier Support Office. You will handle customer enquiries, process orders, and liaise with logistics and branches to ensure a seamless service experience.

The role offers 20–30 hours per week with some Saturday shifts on rotation, and full training with potential hybrid work after training. Contract runs from mid‑November to 30 April 2027.

Qualifications

• Experience in customer service, ideally with phone or administration duties.
• Excellent communication and problem-solving skills.
• Excellent multitasking ability and proficiency with multiple systems.

Responsibilities

• Handle customer enquiries and process orders to ensure smooth journeys.
• Address concerns and resolve complaints promptly and professionally.
• Collaborate with logistics and branch operations to support customers.

Skills

Customer service

Phone support

Multitasking

Communication

Independence

Tools

CRM software

MS Office

Job description

The Opportunity

We are looking for some great people to join our team as a Fixed-Term Customer Service Representative where you'll be the primary liaison between our valued customers and branch network this summer period.

Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns of complaints promptly and professionally.

Embracing a cross-functional approach, you'll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations - supporting our mission to help keep Kiwis safe on our roads.

We have several contracts available that range from 20 to 30 hours rostered between 7:30am and 5:30pm Monday to Friday and a monthly Saturday 8.00am to 4.00pm.

You'll be joining a collaborative and vibrant team and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.

Location: Napier Support Office (105 Ford Road,Onekawa, Napier 4110)

Fixed-Term Duration: From Mid-November to 30 April 2027

What we’re looking for

• Prior experience in a customer service role, ideally with phone or administration experience.


• Excellent communication and problem-solving skills.


• Excellent multitasker.


• Confident with computers and using multiple systems.


• Ability to work independently and efficiently while also ensuring availability to work Full Time and Part Time hours rostered between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.


• Please note the successful candidate must be available until 30 April 2027.

What we offer

• Full training and support to make sure you have the knowledge, confidence, and ongoing support that you need to excel.


• Opportunities for hybrid working after full training.


• Development opportunities for your career


• Rewarding you - Access a fantastic rewards programme.


• Being part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well.

About us - Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron NZ, you'll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded Gold 2026 EcoVadis Sustainability Rating - putting us in the top 5% of global companies rated for our social, environmental, and ethical performance.