Customer Experience Liaison — Part-Time, Hybrid Role

Smithandsmith; Napier; Hybrid; NZD 25,000 - 33,000; Part time

Benefits offered by this job

Full training

Hybrid working after training

Career development

Rewards programme

Job summary

Belron New Zealand (Smith&Smith, Laser, Exceed) is hiring a Fixed-Term Customer Service Representative in Napier to be the main link between customers and our branch network, ensuring exceptional service throughout their journey. You will handle enquiries, process orders, and resolve concerns with a collaborative team across logistics and branches.

Training is provided, with hybrid options after onboarding and a supportive environment.

Qualifications

• Prior experience in a customer service role, ideally with phone or administration experience.

Responsibilities

• Serve as primary liaison between customers and branch network to ensure exceptional service.
• Handle customer enquiries, process orders, and address complaints promptly.
• Collaborate with logistics and branch operations to support customer journeys.

Skills

Customer service

Phone experience

Communication

Problem solving

Multitasking

Computer literacy

CRM systems

Tools

CRM systems

Job description

Belron New Zealand (Smith&Smith, Laser, Exceed) is hiring a Fixed-Term Customer Service Representative in Napier to be the main link between customers and our branch network, ensuring exceptional service throughout their journey. You will handle enquiries, process orders, and resolve concerns with a collaborative team across logistics and branches.

Training is provided, with hybrid options after onboarding and a supportive environment.