Customer Service Operator

Belron NZ Ltd; New Zealand; On-site; NZD 52,000 - 62,000; Full time

Benefits offered by this job

Global opportunities

Career development

Flexible working opportunities

Rewards programme

Job summary

Belron NZ Ltd is seeking an organised LGS Customer Service Operator on a fixed-term contract to support Laser Group Services accounts. You will coordinate jobs from initial customer request through to completion and invoicing, manage customer portals and trackers, follow up outstanding work and collaborate with Laser Members, internal teams and Finance to keep work progressing.

The role suits someone who handles multiple priorities, follows processes and maintains accurate job records, invoices

Qualifications

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Responsibilities

• Coordinate jobs from initial customer request through to completion and invoicing.
• Manage customer portals and trackers and follow up outstanding work.
• Review supporting documentation and liaise with Laser Members, customers, internal teams and Finance.
• Ensure work progresses in a timely manner and records are accurate.

Skills

Customer service

Administration

Coordination

Invoicing

Spreadsheets

Tools

SimPro

Contractor invoicing

Purchase order tracking

Finance reconciliation

Job description

About the role - LGS Customer Service Operator We’re looking for an organised and customer-focused fixed term LGS Customer Service Operator to provide operational administration and coordination support across designated Laser Group Services service and maintenance customer accounts. In this varied role, you’ll help coordinate jobs from initial customer request through to completion and invoicing. You’ll manage customer portals and trackers, follow up outstanding work, review supporting documentation and work closely with Laser Members, customers, internal teams and Finance to keep work progressing. This opportunity will suit someone who enjoys working across multiple priorities, follows processes carefully and takes pride in providing accurate, responsive support.

Location: NZ Support Office & DC - Mount Wellington

Hours: 40 hours per week, Monday – Friday

Fixed term: November 2026 to February 2027

What we’re looking for

Previous experience in customer service, administration, coordination, invoicing support or a similar business support role. Strong administration and organisation skills, with the ability to manage multiple priorities and follow up outstanding actions. Excellent attention to detail and confidence maintaining accurate job records, invoices and supporting documentation. Clear and professional written and verbal communication skills. Confidence using operational systems, customer portals and spreadsheets. Sound invoicing and reconciliation awareness, with the ability to identify discrepancies and missing information. A customer-focused, practical approach and confidence working with different stakeholders. Experience with SimPro, contractor invoicing, purchase order tracking, split invoicing or finance reconciliation processes would be an advantage.

What we offer

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Flexible working opportunities – Opportunity to work flexibly where mutually agreed (minimum 3 days in the office).
• Rewarding you – Access a fantastic rewards programme.

About us

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees. Our New Zealand operations consist of three well-respected brands in the market being SmithSmith®, Laser® and Exceed. SmithSmith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware. At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating – putting us in the top 5% of global companies for social, environmental, and ethical performance.