Fixed-Term Customer Service Delivery Specialist (Hybrid)

Belron NZ Ltd; Napier; Hybrid; NZD 28,000 - 39,000; Full time

Benefits offered by this job

Full training

Hybrid working after training

Career development

Rewards programme

Internal mobility within Belron group

Job summary

Belron NZ Ltd in Napier is seeking a Fixed-Term Customer Service Representative to be the main liaison between customers and our branch network this summer period. You will handle enquiries, process orders and address concerns promptly, with cross-functional support from logistics and branch operations.

Contracts run 20–30 hours per week, Monday to Friday with occasional Saturdays, from mid‑November to 30 April 2027.

Qualifications

• Prior experience in a customer service role, ideally with phone or administration experience.
• Excellent communication and problem-solving skills.
• Excellent multitasker.
• Confident with computers and using multiple systems.
• Ability to work independently and efficiently while also ensuring availability to work Full Time and Part Time hours rostered between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.
• Please note the successful candidate must be available until 30 April 2027.

Responsibilities

• Handle customer enquiries and process orders.
• Address customer concerns and resolve complaints promptly.
• Liaise between customers and branch network; collaborate with logistics and branch operations.

Skills

Customer service experience

Excellent communication

Problem-solving

Multitasking

Computer literacy

Tools

CRM systems

Job description

Belron NZ Ltd in Napier is seeking a Fixed-Term Customer Service Representative to be the main liaison between customers and our branch network this summer period. You will handle enquiries, process orders and address concerns promptly, with cross-functional support from logistics and branch operations.

Contracts run 20–30 hours per week, Monday to Friday with occasional Saturdays, from mid‑November to 30 April 2027.