Customer Service Operations Agent

Avis Budget Group; Nelson; On-site; NZD 29,000 - 41,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme

Employee discounts

Training provided

Job summary

Avis Budget Group at Nelson Airport is seeking a Rental Operations Agent for a part-time, permanent role. You will be on the front and back of house, engaging with customers, promoting services, and processing rental transactions, contracts and bookings.

You will also inspect vehicles for damage, drive and park them, and perform interior and exterior cleaning in the wash bay. Full training, uniform and parking are provided, along with wellbeing benefits and staff discounts.

Qualifications

• Entry level role with training provided.
• Exceptional customer service skills.
• Able to work in a fast-paced environment.
• Previous retail, hospitality or customer service experience preferred.

Responsibilities

• Interact with customers at the counter and handle rentals, contracts and bookings.
• Inspect vehicles for damages and maintenance issues.
• Drive, park and clean vehicles in the wash bay.
• Learn and operate computer systems to input rental information.

Skills

Customer service

Work ethic

Tools

POS systems

Job description

Best of both world where you are not just sitting behind a desk all day! Based at Nelson Airport,we have a part-time, permanent position available for someone who has exceptional customer service skills and isn't afraid of hard work.

• Permanent, Part-Time 24-hours per week position available
• Entry level role
• Training provided
• Supportive, friendly, and caring culture
• Large, Stable, well-known international company

We operate 7 days a week, from 7 am to 10 pm each day. We are looking for someone who can work :

• 3 x 8 hour shifts working on a Friday, Saturday and Monday of each week.

About the Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What’s on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform provided
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.