Customer Service Officer - Multiskilled

Far North District Council; Kaikohe; Hybrid; NZD 61,000 - 68,000; Full time

Benefits offered by this job

Flexible/hybrid options

Free life insurance (NZ$100,000)

Free Will package

Job summary

Far North District Council is hiring a Customer Services Officer - Multiskilled to be the first point of contact in our 24-hour Contact Centre. You will assist customers, resolve enquiries, and process transactions while supporting multiple Council services.

This permanent role offers a hybrid work approach, with a salary band of $60,889 to $67,654 pro rata per annum and Kiwi Saver benefits. If you value community wellbeing, this role provides varied, fast-paced days and ongoing development.

Qualifications

• Strong communication and relationship-building skills.
• Confidence using computer systems and digital tools.
• Sound administration and organisational skills.
• The ability to manage multiple tasks and priorities.
• A current full driver’s licence.
• A commitment to continuous improvement and finding solutions.
• An appreciation of diverse communities and customer needs.
• Knowledge of Te Ao Māori, or a willingness to grow your understanding.
• A customer-first mindset and a passion for supporting your community.

Responsibilities

• Be the first point of contact for the community and provide information and support across a wide range of Council services.
• Assist customers with enquiries, resolve issues, and process transactions.
• Provide administrative support and work with teams across Council to deliver great outcomes.

Skills

Communication

Digital tools

Administration

Multitasking

Driver's licence

Problem solving

Diversity awareness

Te Ao Māori understanding

Customer focus

Job description

Be the first point of contact for our community and help create positive customer experiences every day. As a Customer Services Officer - Multiskilled, you'll provide information and support across a wide range of Council services through our Contact Centre.

Te Wero – The Challenge

This is a permanent position within our organization; we have a vacancy in our 24-hour Contact Centre team. Hours of work will be Monday to Friday 1030-1900 with the possibility of different shifts to cover client requirements. This is a fast-paced and rewarding role where no two days are the same. You'll assist customers with enquiries, resolve issues, process transactions, provide administrative support, and work collaboratively with teams across Council to deliver great outcomes for our communities.

You thrive on helping people and enjoy working in a busy customer-focused environment. You are positive, adaptable, and genuinely care about delivering excellent service.

You'll bring:

Strong communication and relationship-building skills.

Confidence using computer systems and digital tools.

Sound administration and organisational skills.

The ability to manage multiple tasks and priorities.

A current full driver's licence.

A commitment to continuous improvement and finding solutions.

An appreciation of diverse communities and customer needs.

Knowledge of Te Ao Māori, or a willingness to grow your understanding.

A customer-first mindset and a passion for supporting your community.

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.

You will be given all the tools of the trade to hit the ground running.

Learning & Development plan to ensure your ongoing growth and success within the organisation.

The salary for this position is Grade 10 within Council's salary structure (Band: $60,889 to $67,654 pro rata per annum) dependent on qualifications and experience, plus Kiwi Saver.

We operate a “Business First” approach with flexible/hybrid options.

Free $100,000 life insurance scheme (conditions apply).

Free Will package, so that if the unexpected happens your family is supported.

We are committed to an inclusive recruitment process that supports access needs to ensure every applicant can participate fully and confidently. This is in line with our Accessibility Policy, supports the Te Tai Tokerau Regional Accessibility Strategy, and upholds the values of mana tangata, manaakitanga, mahi tahi, whanaungatanga and āhurutanga. Please let us know if you have any accessibility needs when making your application.

Creating Great Places, Supporting our People

Please note that advertising campaigns may close earlier than the stated date.

Far North District Council serves one of Aotearoa’s most diverse and unique regions, delivering essential services and shaping sustainable futures. Our mahi spans roading, water, and waste management, alongside planning and regulatory functions that support growth and protect the environment. We partner with iwi, hapū, and communities to uphold Te Tiriti o Waitangi, foster cultural heritage, and strengthen resilience. Through innovation, collaboration, and a commitment to wellbeing, we enable vibrant communities and a thriving Far North.

Far North District Council serves one of Aotearoa’s most diverse and unique regions, delivering essential services and shaping sustainable futures. Our mahi spans roading, water, and waste management, alongside planning and regulatory functions that support growth and protect the environment. We partner with iwi, hapū, and communities to uphold Te Tiriti o Waitangi, foster cultural heritage, and strengthen resilience. Through innovation, collaboration, and a commitment to wellbeing, we enable vibrant communities and a thriving Far North.

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