Team Member - Customer Support - Papatoetoe

Auckland Council; Auckland; On-site; NZD 39,000 - 43,000; Part time

Job summary

Auckland Council is seeking a permanent part-time Team Member in Customer Support for Friday morning shifts at Papatoetoe Pool and Leisure Centre. The role offers a regular 5.00am–9.00am shift with opportunities for extra hours and cross-site work across the network.

You will welcome customers, handle bookings and payments, provide information, and help ensure a safe, enjoyable environment. First Aid is required; training is provided by Auckland Council.

Qualifications

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills and the ability to respond to customer enquiries and issues.
• Confidence using technology and digital applications.
• Ability to follow health, safety and operational procedures.
• Willingness to take responsibility and contribute to a positive team environment.
• Understanding and respect for te ao Māori and diverse communities.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Respond to customer enquiries and provide information about services and facilities.
• Process bookings, payments and transactions accurately.
• Promote services, programmes and facilities.
• Support the safe and smooth operation of the leisure centre.
• Respond appropriately to customer needs, incidents and emergencies.

Skills

Face-to-face customer service

Cash handling

Strong communication

Tech proficiency

Health and safety awareness

Te ao Māori understanding

Willingness to learn

Team player

Education

First Aid certificate

Tools

POS systems

Job description

Select how often (in days) to receive an alert:

• Friday morning shift from 5.00am–9.00am, with opportunities to pick up additional hours
• Use your customer service skills to create welcoming and positive experiences for our customers
• Build your skills and explore development opportunities across our Pools and Leisure network

Join our Papatoetoe Pools and Leisure Customer Support team for Friday morning shifts, with opportunities to pick up additional hours and develop your skills.

Help Aucklanders be more active, more often!

Our Pools and Leisure centres are at the heart of our communities. They provide places for people to be active, learn new skills, connect with others and enjoy themselves.

As a Team Member in Customer Support, you’ll help create safe, welcoming and enjoyable experiences for everyone who visits our centre.

Based at Papatoetoe Pool and Leisure Centre, this is a permanent part-time role with a regular Friday Customer Support shift from 5.00am–9.00am, with opportunities to pick up additional hours and potentially work across other Pools and Leisure centres within our network.

There are opportunities to work across Fitness, Aquatics and Learn-to-Swim, Customer Support, and Recreation. This role is a great opportunity to use your customer service skills, gain experience across different areas and continue developing your skills within our Pools and Leisure network.

You could expect to:

• Welcome customers and provide friendly, professional service.
• Respond to customer enquiries and provide information about our services and facilities.
• Process bookings, payments and transactions accurately.
• Promote our services, programmes, activities and facilities.
• Support the safe and smooth operation of the leisure centre.
• Respond appropriately to customer needs, incidents and emergencies.

You will enjoy working with people and be comfortable working in a busy community environment. You will bring a customer-focused approach and a willingness to learn.

We are looking for:

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills and the ability to respond to customer enquiries and issues.
• Confidence using technology and digital applications.
• The ability to follow health, safety and operational procedures.
• A willingness to take responsibility and contribute to a positive team environment.
• An understanding of and respect for te ao Māori, tikanga and the diverse communities we serve.

A current First Aid certificate is required for all Team Member positions. Depending on the area you work in, additional qualifications may be required, including PLPC for Aquatics, AUSTSWIM for Learn-to-Swim, REPs-recognised qualifications for Fitness, or relevant qualifications for Recreation.

Auckland Council provides initial training to help you achieve required qualifications, with ongoing support available to maintain them.

We still encourage you to apply if you have some but not all these requirements.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits HERE .

Find a copy of the position description here: Click Here

Hourly rate: $28.96 per hour

Our employer Kiwisaver contribution is additional to base salary offered.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

#workingforauckland #aucklandcouncil

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check. Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers. By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process. If you do not consent to this information being provided, Council may be unable to properly assess your application, and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail]. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.